Customer Service Representative
Company: Steelsummit Holdings
Location: La Vergne
Posted on: April 1, 2026
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Job Description:
Description The Inside Sales Representative serves as the
intermediary between customers and the organization for the sales
team, facilitating effective communication and relationship
management. ESSENTIAL FUNCTIONS: Primary point of contact for
assigned customers. Maintain a daily and constant line of
communication with the customer base. Continually update customers
with any necessary information and develop and strengthen customer
relationships. Continually develop product and market knowledge to
project industry expertise. Scrutinize incoming PO’s and enter
orders into computer system. Coordinate customer due dates and
production capabilities with the Production and Material Handling
departments. Contacts customers with order status as needed.
Maintain an open communication with Outside Sales rep. Acquire
information/reports to aid in the Outside Sales effort. Establish
and maintain precut quantities based on customer forecast and
demands (for J.I.T. programs). Notify Materials Manager and
Production Planning of changes in order quantities and due dates.
Construct and Maintain Spreadsheets and Databases as needed for
various monitoring programs. Generate and distribute CHANGE OF
SPECIFICATION forms as required by Quality Assurance Procedure 4.5
"Specification Changes." Report inquires, quotes, orders,
rejections, and customer problems by customer as required.
Maintains computer reports related to finished goods and aged
inventory Other duties as assigned. EXPERIENCE AND EDUCATION
Associate degree or equivalent experience; 6 mos - 2 years of sales
and/or steel experience preferred. Excel proficiency required
Detail and number-oriented industry. Word experience a plus Data
management a plus PHYSICAL AND MENTAL REQUIREMENTS: Employees are
standing/walking 10% of time; sitting 80% of time; using telephones
and computers 80% of time; lifting up to 10 lbs. as needed;
entering data into computer; reading sales orders, charts, tags and
written procedures; printing or writing legibly to complete all
required paperwork. EQUIPMENT, AIDS, TOOLS: This individual should
possess proficiency in utilizing various tools including
telephones, computers, and calculators. WORKING CONDITIONS: The
primary work site is in the office. It is on one level, accessible
directly from the parking lot. The office is climate controlled.
The normal schedule is 8:00 a.m. to 5:00 p.m.; additional hours may
be required to cover peaks in business or colleague absences.
Inside Sales Representatives may also be in the plant attending
production meetings, showing customers around the plant, or
checking on customer orders. The plant is on one level, accessible
directly from the parking lot or the office. There are stairs to
the production office and into the rail pit. There are seasonal
variations in temperatures from 60 to 95 degrees; some exposure to
diesel fumes as trucks move through the plant; noise level varies
depending on number of machines in operation. Potential hazards
include cuts and crush injuries. SUPERVISION AND
CO-WORKERS/ATTENDANCE REQUIREMENTS: Supervision and/or co-worker
assistance available at all times. Unscheduled absences may result
in failure to meet customer requirements due to insufficient
staffing. CONSEQUENCES IF ESSENTIAL FUNCTIONS NOT PERFORMED Failure
to observe safety procedures in when in the plant may result in
serious injury up to fatality and/or damage and loss of material or
property. Failure to accurately enter customer order quantities and
specifications may result in production delays, which may result in
customer delivery delays, which may in turn result in the loss of
business. Failure to complete appropriate paperwork may result in
inventory shortage through loss of material or improper billing of
the customer. Management retains the right to change this job
description or add to the duties at any time. Qualifications
Keywords: Steelsummit Holdings, Chattanooga , Customer Service Representative, Sales , La Vergne, Tennessee
