Remote Customer Service Representative - Teladoc
Company: NexRep
Location: Lyerly
Posted on: November 22, 2021
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Job Description:
As a Customer Service Representative, you'll be taking inbound
calls from Teladoc customers. You'll help connect patients with
doctors, assist with patient registrations, verify memberships, set
appointments, help manage billing, and troubleshoot basic technical
issues. If you're detail-oriented, discreet and professional, and
able to overcome obstacles while maintaining a positive attitude,
this customer service opportunity may be just what you're looking
for. This remote, flexible opportunity pays independent contractors
/hour. It's remote and flexible. You'll be taking calls and making
money from the comfort of your own home. Plus, you'll enjoy
flexible scheduling, where you use a self-scheduling platform to
select when you work and when you don't. You'll have the freedom to
schedule around your own needs, the needs of your family, and the
important events in your life. Hours of operation are Monday
through Sunday, available in one of two blocks: 6:00 AM to 6:00 PM
ET or 6:00 PM to 6:00 AM ET. You'll be assigned to the block of
your choosing and have the freedom to set your own schedule within
that block. Essential Functions: Answer incoming calls Review
customer history as necessary Follow policy and procedure
guidelines Register patients Verify memberships Add customer to the
appointment queue Help answer billing questions and resolve billing
issues Help with basic technical issues Document information and
outcomes as necessary About You: Prior customer care experience is
required. A medical background is a huge plus. You will need a
paperless work area and cell phone free environment. In addition,
successful Customer Service Representatives have the following
characteristics: Detail oriented Excellent communication skills
Able to maintain a professional environment Positive attitude
Empathetic Integrity Self-sufficient and organized Able to utilize
resources and work systems Able to maintain confidentiality and
secure sensitive information To be a Customer Service
Representative for Teladoc, you will need a computer and equipment
meeting the following specifications, at a minimum: Internet:
High-speed, hardwired internet (no WiFi or satellite) Operating
System: Windows 8.1 or Windows 10 Processor: Intel Core or Intel
Pentium 4 Memory: 2GB of RAM Monitor: Dual monitors, each capable
of displaying at least 1024 x 768 pixels Sound: Sound card
(standard on most computers) Virus Protection: Up-to-date
anti-virus software Headset: USB noise-canceling headset
Keywords: NexRep, Chattanooga , Remote Customer Service Representative - Teladoc, Sales , Lyerly, Tennessee
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