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Project Analyst - Scheduling Operations

Company: CHI Memorial
Location: Chattanooga
Posted on: November 11, 2019

Job Description:

Position Type: Regular
Scheduled Hours per 2 week Pay Period: 80
Job Summary:
Responsible for the quality and efficiency of the scheduling department by tracking patient appointments and training staff as appropriate.-- Monitoring and managing scheduling data to provide information on physician changes, accuracy of appointments and physician patterns.
Essential Responsibilities:

  • Working knowledge of all aspects of scheduling department and hospital scheduling department.
  • Responsible for identifying productivity issues for scheduling department.
  • Responsible for reviewing analysis scheduling data and working with staff to implement process improvements; i.e. no show rates, reduce error rates through training staff, improve patient satisfaction and reduction of turnover through education within the department.
  • Assist in hiring department employees.
  • Oversee physician schedules to identify opportunities to improve productivity of clinics.
  • Weekly review and correction of physician weekly schedules to ensure that the physician schedules follow the guidelines and templates int eh EHR.
  • Back up for building physician schedules and blocking templates when needed.
  • Responsible for recall reports, training staff, ensuring measures and productivity being met.
  • Responsible for processing reinstatements, terminations, and requests for appointments outside of normal guidelines.
  • Responsible for facilitating and tracking physician changes within the practice.
  • Responsible for tracking physician patterns in relation to patient appointments and reporting findings to Administration.
  • Work as interim Scheduling Manager when Manager is out of the office.




    Bachelor's Degree or minimum of 2 year's equivalent experience


    2 or more years in a medical office environment



    Additional Responsibilities:

    Demonstrates a commitment to service, organization
    values and professionalism through appropriate conduct and demeanor at all

    Adheres to and exhibits our core values:

    Reverence: Having a profound spirit of awe and respect for all
    creation, shaping relationships to self, to one another and to God and
    acknowledging that we hold in trust all that has been given to us.

    Integrity: Moral wholeness, soundness, uprightness, honesty and
    sincerity as a basis of trustworthiness.

    Compassion: Feeling with others, being one with others in their
    sorrows and joys, rooted in the sense of solidarity as members of the
    human community.

    Excellence: Outstanding achievement, merit, virtue; continually
    surpassing standards to achieve/maintain quality.

    Maintains confidentiality and protects sensitive data
    at all times.

    Adheres to organizational and department specific
    safety standards and guidelines.

    Works collaboratively and supports efforts of team

    Demonstrates exceptional customer service and interacts
    effectively with physicians, patients, residents, visitors, staff and the
    broader health care community.


    position requires a criminal background check.--
    Therefore, you may be required to provide information about you criminal
    history in order to be considered for this position.


    Health Initiatives and its organizations are Equal Opportunity Employers(F/M/Vet/Disabled)CBCHI

    Additional Information

    • Requisition ID: 2019-R0257874

    • Schedule: Full-time

    • Market: CHI Memorial

Keywords: CHI Memorial, Chattanooga , Project Analyst - Scheduling Operations, Professions , Chattanooga, Tennessee

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