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Maintenance Support Analyst

Company: Riverside Transport, Inc .
Location: Chattanooga
Posted on: August 16, 2019

Job Description:

SummaryThe Maintenance Support Analyst (MSA) is responsible for processing weekly reports and communicating findings to Maintenance Support SupervisorResponsibilities Monitoring emails and faxes frequently and handling accordingly based on priority Processing daily invoices for discrepancies, duplicates and unauthorized charges Responsible for monitoring specified accounts on a daily basis Evaluates road calls and works with Breakdown agents for accuracy in documentation Contacts vendors for invoices, DOT forms or any other paperwork needed before issuing payment Communicates with the vendor in a timely manner for any issues, questions or concerns Responsible for the weekly Com check report to verify all documentation has been received on outgoing payments Analysis weekly reports and reports to Maintenance Support Supervisor on weekly activity. Other duties as assigned by Maintenance Support SupervisorCompetenciesTo perform the job successfully, an individual should demonstrate the following competencies.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; puts success of team above own interests; supports everyone's efforts to succeed.Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education And/or ExperienceTwo year certificate from college or technical school, six months to one related experience and/or training; or equivalent combination of education and experience.Language SkillsAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Riverside Transport was founded in the fall of 1993 with 10 Owner Operators, 20 Trailers, and a philosophy that still holds true today.Our vision is to be the top performer in all that we do. We strive to be a top employer, provide superior service to our customers, and earn corporate respect from our competitors, so that we can be the company that everyone looks up to. Our 18 year history is proof that we are here to stay and can provide a stable partnership for our employees and customers. Today Riverside Transport operates over 1300 pieces of equipment and employs close to 500 people. We have Operation terminals in Kansas City, KS, Owensboro, KY and Neenah, WI. Our freight network ranges from Over the Road Long Haul, Short haul Regional, Local, and Dedicated. We have one of the most innovative Lease Purchase Programs in the industry, where payments are structured so that a driver can always get a paycheck, even while on time off.

Keywords: Riverside Transport, Inc ., Chattanooga , Maintenance Support Analyst, Professions , Chattanooga, Tennessee

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