Application Support Analyst I (Evergreen)

Company: Kenco Group
Location: Chattanooga
Posted on: May 25, 2023

Job Description:

About the Position

Kenco is continuously looking for qualified and strong candidates to join our Help Desk Team. This is an open evergreen requisition and applications will be reviewed and qualified candidates will be interviewed for near future opening's.

The Applications Help Desk Support person(s) is responsible for providing customer support to assist users in the resolution of questions that may arise. Troubleshoots problems the users are having and develops technical solutions for users, technicians and customers. Refers cases to the application developers when their help is needed to resolve problems. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.

Functions
---Learn and support Kenco developed software solutions.
---Acts as a technical resource in assisting users to resolve problems with Kenco developed systems.
---Maintain a log of calls to the Applications Help Desk and remedial action taken.
---Escalates urgent problems requiring more in-depth knowledge to appropriate resources in the IT department.
---Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
---Train users in the proper use of specific software.
---Making recommendations on areas of process improvement.
---Must be able to resolve problems via phone or remote control software in a help desk environment.
---Flexibility to work overtime and varying hours as needed
---Must be willing to serve in an on-call rotation for after-hours support

Qualifications
---Associates Degree in IT or equivalent help desk experience
---Familiarity with working in a warehouse using WMS systems is preferred but not essential.
---AS/400 experience is strongly preferred
---Relational database experience
---SQL query writing experience
---Data analysis

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Kenco Group, Chattanooga , Application Support Analyst I (Evergreen), Professions , Chattanooga, Tennessee