Intake Technician- Provider Operations Process Support
Company: Talent Software Services, Inc.
Posted on: January 24, 2023
Job Profile Summary:
The Intake Associate is a point of contact for both internal BCBST
Staff and external stakeholders including practitioners, billing
agencies and corporate contracting entities. This position is
responsible for receiving, researching, inventorying, tracking,
labeling and assigning Client correspondence, appeals and contract
documents. The credentialing/recredentialing information and
documents are highly confidential; therefore, the records must be
secured and managed closely to reduce legal risks and/or
Job Duties & Responsibilities
o Receive and evaluate incoming correspondence, contracts,
applications and returned mail.
o Research documentation received to ensure information has not
been previously received and to confirm documentation meets
departmental requirements for distribution and handling.
o Input tracking information into Inventory application and
distribute to Credentialing and Contracting areas in a timely
o Coordinate and execute large mailings to external
o Assemble files in an organized way that is defensible in legal
o Ensure all correspondence/contracts and credentialing information
is imaged appropriately.
o Coordinate and control imaging and records retention filing of
correspondence/contracts and credentialing information.
o Scan and key departmental provider satisfaction survey results
into appropriate database.
o Electronically retrieve, print and distribute various reports as
o Performs other projects, tasks, or duties requiring special
emphasis on specific groups or types of providers or practitioners
as needed to assist department in meeting its overall
All applicants will be advised that Client, as a federal
contractor, may be required to implement a COVID-19 vaccine
Education: High School diploma or equivalent required.
Experience: Minimum 1 year experience in a claims adjudication or
provider-focused role required.
Proficient in Microsoft Office (Outlook, Word, Excel and
Proficient oral and written communication skills
Proficient interpersonal and organizational skills
This job requires Microsoft Office testing.
Ability to maintain Confidentiality.
Data Entry experience required
Keywords: Talent Software Services, Inc., Chattanooga , Intake Technician- Provider Operations Process Support, Professions , Chattanooga, Tennessee
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