Brokerage Account Manager

Company: Covenant Logistics Group
Location: Chattanooga
Posted on: September 23, 2022

Job Description:

Overview:As an Account Manager, your will be building and managing your own book of business through acquiring accounts and executing your customer's freight on carrier partners. You will use phone, email, and online customer portals to communicate and build relationships. You will be responsible for soliciting and locking in new customers monthly and growing current customer accounts. Masters of negotiation, you secure the best rates on a spot or transactional basis. Ensuring daily all loads from your customers are built and executed with the best carrier partner while negotiating the best rate possible. Providing top of the live customer service is your top priority. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations. Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship.Responsibilities:

• Routinely identify and qualify new business opportunities to position our Enterprise and execute our service offering
• Generate new business through prospecting, networking, cold calls, and referrals by building a portfolio of customers in geographic areas outside of current customer base.
• Utilize ZoomInfo to source, identify prospects, develop customer opportunities, and log ongoing communication.
• Maintain current company, contact, and opportunity info in Salesforce
• Communicate regularly with internal stakeholders to ensure new business can be onboarded at a high-level
• Enter load information into the system along with scheduling pickups and deliveries
• Solicit and find carriers to operate the business that is sold
• Track the freight to ensure on-time pickupsm and deliveries occur
• Communicate regularly with customers to provide ETA's and updates on all loads
• Conduct ongoing follow up to develop greater value, communicate new opportunities, and build professional relationships.
• Ensure routine review of performance scorecards with customers.
• Work with Operations teams to understand network capabilities and needs.
• Meet or exceed goals for sales revenue and gross margin on a monthly, quarterly, and annual basis.
• Other duties as assigned by management.
• Employee may perform other related duties as required to meet the ongoing needs of Covenant Logistics.Qualifications:Knowledge Skills, and Abilities
  
  • Proficiency in Tech Systems - Office, Outlook, TMS, etc.
  • Effective Written and Verbal Communication Skills
  • Business Management Skills - Detail Oriented, Organized, Time Management
  • High Level of Initiative, Competitive, Action Oriented, Problem Solver
  • Fast-paced and able to multitask in a high-pressure environment
  • Strong negotiation skills
  • Ability to take verbal/written instruction and execute with confidenceEducation and Experience
    • 4 Year Degree Preferred - Business, Supply Chain, Logistics or Finance
    • Transportation/Logistics/Supply Industry Experience Preferred
      Competitive Compensation401(k) match, Serious Health Condition Pay
      Full Health Benefits PackageMedical, Dental, Vision, Telemedicine, Short & Long Term Disability, Health Savings Account, Life Insurance
      Paid Time OffHolidays, Birthday, Wellness Day, Vacation & Sick Time
      Cultural PerksCasual Dress, Tuition Reimbursement, Employee Discount Program, Dependent Care Flexible Spending Account, Adoption Assistance and Employee Assistance Program
      Covenant Logistics is an Equal Opportunity Employer
      M/F/Disability/VeteranVEVRAA Federal ContractorApply NowRefer A FriendShare On Your Newsfeed

Keywords: Covenant Logistics Group, Chattanooga , Brokerage Account Manager, Professions , Chattanooga, Tennessee