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Desktop Support Technician

Company: Dunhill Professional Search & Government Solutions
Location: Chattanooga
Posted on: September 17, 2020

Job Description:

Installs, changes, and repairs moderately complex problems of personal computer hardware and software systems, and provides technical assistance and training to system users. Answers inquiries concerning systems operation; diagnoses system hardware, software, and operator problems; and recommends or performs remedial actions to correct problems based on knowledge of system operation. Job Responsibilities --- Installs and performs moderately complex repairs for issues which only general guidance exists and which the specialist will have to customize a solution based on knowledge, experience and research. ----- Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities and ensures timely resolution of issues. ----- Provides support to end users on a variety of moderately complex issues. Responds to telephone calls, email and personnel requests for technical support. ----- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures with minimal direct supervision from the computer support supervisor. ----- Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. ----- Refers major hardware or software problems or defective products to vendors, technicians, or next tier for service. ----- Collaborates with team members to resolve information technology issues and implement process improvements. ----- Assists in the development of training materials and procedures, or trains users in the proper use of hardware or software. ----- Ability for light travel and support to offsite locations. (Offsite locations are within commuting distance of ASM headquarters) Minimum QualificationsAssociate's degree or technical or trade school training preferred.3-5 years of technical support experience Other Job Specific Skills --- Must have strong communication skills (written, verbal, and listening) and be able to effectively communicate and grasp technical issues and work with clients. --- Knowledge of assigned hardware and/or software products required. --- Requires working knowledge of personal computers and peripherals. --- Stays up to date technically and applies new knowledge to job. --- Understands how systems should work and how changes in conditions, operations, and the environment may affect outcomes. --- Knowledge of principles and processes for providing customer and personal services to include customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. --- Actively looks for ways to help people in the most efficient manner. --- Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. --- Understands the implications of new information for both current and future problem-solving and decision-making.

Keywords: Dunhill Professional Search & Government Solutions, Chattanooga , Desktop Support Technician, Professions , Chattanooga, Tennessee

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