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Logistics Customer Service Representative

Company: Covenant Transport
Location: Chattanooga
Posted on: December 4, 2019

Job Description:

Position Purpose The Customer Service Representative (CSR) will help customers move their inventory by identifying and providing logistics solutions. CSR will be managing existing customer accounts, negotiating rates based on market trends, and identifying and resolving issues. At Covenant Transport Solutions, we are committed to servicing our customers and exceeding expectations Our team members are trained to see the world through the eyes of our customers and transcend the investment of a traditional broker relationship. Position Responsibilities Manage Solutions enterprise accounts from their accompanying Business Development Representatives and Enterprise Sales Managers. Knowledge of different Transportation Management Systems. Communicate daily with customers and related facilities to ensure that needs are met. Drive efficiency for the overall book of business by analyzing and executing new strategies for increased growth and profitability. Maintain current operating procedures, updating when necessary, and review past sales activity for historic trends and expectations. Study and understand market trends and seasonality of freight. Schedule appointments and input shipment details for all related loads. Update internal and external portals with shipment details as needed. Track the progress of each shipment and communicate updates to all related parties. Field all customer inquiries regarding shipment status. Collaborate with Business Development Representatives and Enterprise Sales Managers to ensure accounts are being appropriately serviced. Meet or exceed required margin and revenue goals.

Keywords: Covenant Transport, Chattanooga , Logistics Customer Service Representative, Professions , Chattanooga, Tennessee

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