ChattanoogaRecruiter Since 2001
the smart solution for Chattanooga jobs

Patient Service Coordinator

Company: MyEyeDr
Location: Chattanooga
Posted on: August 16, 2019

Job Description:

Tuesday, July 2, 2019


About MyEyeDr.

How do you see yourself today? Are you looking for that unique opportunity where you can make a difference in the lives of the patients you serve on a daily basis? MyEyeDr. is a high-growth, premier healthcare company: a total vision care concept with a unique retail experience.

Our trusted community doctors and knowledgeable teams are all focused on helping our patients live their best lives by delivering an exceptional, personalized experience to each of our patients in every interaction. Our business model is unlike others in the industry: we make healthcare accessible by welcoming all insurance, and providing a great selection of stylish eyewear that meets the diverse needs of our patients.

You are unlike others at this point in your career. You are looking to build a profession with an organization that is purposeful and whose values drive actions - from prioritizing care of our associates and our patients, to connecting the knowledge of our talented teams to our patients' needs, and doing so in a fun, inclusive environment, working as one collaborative team.

We are in search of that unique individual who is inspired by a career focused on helping others and providing quality care while continuously growing professionally and improving MyEyeDr. in meaningful ways. If this is you, we encourage you to apply so you can get your journey started with MyEyeDr. where you can help people see, look, and be their very best.

POSITION SUMMARY -

The Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information. The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office. The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.

ESSENTIAL DUTIES AND RESPONSIBILITIES

--- Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.

--- Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds). Transcribe message for return calls (including home and daytime phone number).

--- Effectively greet incoming\outgoing patients immediately upon entering the office.

--- Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.

--- Obtain and verify insurance eligibility for all applicable patients.

--- Audit and edit insurance claims through Enterprise for submission to Home Office.

--- Resource scheduling appointments correctly.

--- Facilitating and rescheduling no shows appointments.

--- Communicating the use of the online history form to all patients.

--- Enter patient's demographic and insurance information into POS software program.

--- Confirm all patients' appointments, for the following day, by 12:00 p.m. on the preceding day.

--- Pull charts for all former patients scheduled for the following day.

--- Confirm that all contact lenses have arrived for Recheck\Pick-Up Appointments.

--- Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.

--- Ensure that all yearly exams complete a recall card, record month and year in upper right corner of card. Forward to Home Office at month end.

--- Check patients out through POS as requested/needed.

--- Ensure that patient has been made aware of all promotions and offers.

--- Immediate notify Manager\Assistant Manager of any "walking Rx's" and/or appointments.

--- Prepare invoices and packing slips to be submitted to Home Office.

--- Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.

--- Fax daily sales summary report to Home Office on a daily deposit form prior to 12:00 p.m.

--- Maintain cleanliness and organized appearance of front desk at all times.

--- May be required to perform preliminary testing for patients, as needed.

--- Develop skills to assist patients in all aspects of optical dispensary.

--- Initiate training in the contact lens area until Contact Lens Tech is available.

--- Help maintain the attractive appearance of the office.

--- Attend all office meetings.

--- Participate in all training opportunities offered by My Eye Dr.

--- Other duties, as assigned.

EXPERIENCE AND QUALIFICATIONS

--- High School degree/GED required. AA or BA/BS in related field is desirable.

--- 1-3 years of related experience within a similar office environment.

KNOWLEDGE, SKILLS AND ABILITIES

--- Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.

--- Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.

--- Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.

--- Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.

--- Proficiency in utilization of automated equipment and systems standard to the optometry industry.

PHYSICAL DEMANDS

--- This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

WORK ENVIRONMENT

--- This position is performed in a traditional retail office environment.

Other details






  • Pay Type

    Hourly




Keywords: MyEyeDr, Chattanooga , Patient Service Coordinator, Other , Chattanooga, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Cleveland
Posted on: 08/21/2019

Junior Front End Developer
Description: Revature is the fastest growing employer of emerging technology talent in the US and we are currently looking to hire over 100 new Software Engineers.Our Software Engineers design, analyze and build next-gen (more...)
Company: Revature
Location: Chattanooga
Posted on: 08/21/2019

ServiceNow Implementation Specialist
Description: About UsPCM is a leading IT provider of technology solutions including hardware products, software, services and consulting in most industries including small, medium, enterprise and public sector organizations (more...)
Company: PCM
Location: Alpharetta
Posted on: 08/21/2019


91D Power-Generation Equipment Repairer
Description: 91D Power-Generation Equipment RepairerJob ID: Job Views: 8Location: SMYRNA, Tennessee, United StatesZIP Code: 37167Job Category: Mechanic and MaintenancePosted: 08.16.2019Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Smyrna
Posted on: 08/21/2019

Postmates Delivery Driver (Part Time / Full Time)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Cleveland
Posted on: 08/21/2019

Postmates Delivery Driver (Make Your Own Schedule)
Description: Postmates uses technology to connect local businesses with people around the city. Our fleet receives requests through the app, and delivers anything from anywhere, 24/hrs a day. We are
Company: Postmates
Location: Cleveland
Posted on: 08/21/2019

91E Machinist
Description: 91E MachinistJob ID: Job Views: 11Location: SMYRNA, Tennessee, United StatesZIP Code: 37167Job Category: Mechanic and MaintenancePosted: 08.16.2019Age Requirements: Must be between the ages of 17 and (more...)
Company: Army National Guard
Location: Smyrna
Posted on: 08/21/2019

91F Small Arms/Artillery Repairer
Description: Soldiers rely on their weapons to reign supreme on the battlefield. Working with everything from handguns and shotguns, to sniper rifles and ballistic missiles, the Small Arms/Artillery Repairer's main (more...)
Company: Army National Guard
Location: Smyrna
Posted on: 08/21/2019

Bid On Local Window Installing Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Chattanooga
Posted on: 08/21/2019

Order Processor
Description: Order Processor North America-North America-United States-GA-Alpharetta The Order Processor will be supporting the Inside Sales team and other internal partners to help drive sales and support our customers. (more...)
Company: Leica Biosystems
Location: Alpharetta
Posted on: 08/21/2019

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Chattanooga RSS job feeds