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Full Time Bilingual Collector -Spanish

Company: NORTH AMERICAN CREDIT SERVICES
Location: Chattanooga
Posted on: July 14, 2019

Job Description:

--Full Time--Bilingual--Collector-- Department: Collection Reports To: Director FLSA Status: Non Exempt SUMMARY: Notifies or locates consumers with delinquent accounts and attempts to secure payment by performing the following duties. ESSENTIAL DUTIES AND RESPONSIBILITIES--include the following. Other duties may be assigned. -- Mail form or customer letters to customers to encourage payment of delinquent accounts. -- Confers with debtors by telephone in an attempt to secure payment on the overdue balance from the debtor, obtain missing insurance information, correct errors in insurance information, and obtain any other necessary documentation from the debtor for the resolution of the account. The goal of the collector is always to get Payment in Full on first contact with the debtor; however, they must be capable of negotiating reasonable payment arrangements based upon company guidelines. -- Works accounts within the boundaries of the Fair Debt Collection Practices Act, Fair Credit Reporting Act, other federal laws, state laws, and company policy. -- May be required to contact insurance companies to verify claim status and follow up on unpaid claims, may need to file claim. Also, work with law offices that represent debtors in personal injury claims or debt relief firms. -- Documents information about financial status of customer and status of collection efforts accurately every time an account is worked by a collector. -- Review correspondence pertaining to accounts assigned to them. -- Able to make decisions regarding the suspension of accounts which require further review. -- Traces customer to new address by using tools available on the internet as provided by office. -- Must have the ability to get along with others in a close office setting. -- Must have the ability to concentrate for extended periods of time. -- Must be willing to function and cooperate as a member of a collection team. -- Must be able to adapt to change quickly. -- Must have excellent communication skills and be able to adjust communication style as necessary. -- Must have a positive mental attitude and be capable of accepting feedback on performance in a positive manner. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE:--High school diploma or general education degree (GED). LANGUAGE SKILLS: Ability to read and comprehend instructions, correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to co-workers and supervisors of the organization. Must be articulate and able to use proper grammar in spoken and written communication with debtors, insurance companies, and law firm personnel. MATHEMATICAL SKILLS: Ability to perform basic mathematical skills and use a calculator. Ability to interpret bar graphs and other charts, graphs and printouts displaying collections amounts, percentages, etc. REASONING ABILITY: Ability to apply common sense understanding to carry out instruction furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to understand and apply federal and state laws as applicable to the collection/credit industries. PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to sit, use hands and fingers to feel, reach with hands and arms, and talk. Specific vision abilities required by the job include ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. EPIC Talent Solutions.Category: Finance, Keywords: Collector

Keywords: NORTH AMERICAN CREDIT SERVICES, Chattanooga , Full Time Bilingual Collector -Spanish, Other , Chattanooga, Tennessee

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