ChattanoogaRecruiter Since 2001
the smart solution for Chattanooga jobs

Customer Support Representative I

Company: Kelly Services
Location: Chattanooga
Posted on: July 13, 2019

Job Description:

Kelly Services is looking to hire several Customer Support Representative for one of our top clients in Chattanooga, TN.

3 month temp-to-hire contract

Pay- 16-18/hr (Based on experience)

Job Summary:

The position is accountable to provide member education and outreach which includes, but is not limited to, general health education on key objectives (childhood, adolescent and adult development skills and needs) as well as chronic disease prevention and education on specific HEDIS measures with an emphasis on scheduling appointments for needed services.

Job Responsibilities:



  • Conduct outbound educational telephone calls regarding available benefits, services and programs as well as complete health needs assessments and refer members to Population Health Programs as needed

  • Encourage and motivate members to become compliant by scheduling appointments and coordinating the needed appointments with provider offices

  • Be familiar with provider locations and specialties to ensure access to services Coordinate transportation to and from appointments when necessary

  • Treat customers in a courteous, friendly tone and professional manner

  • Listen intently to customers needs and concerns and be knowledgeable of member materials (written, website, and Facebook) and order materials when necessary

  • Be knowledgeable of HEDIS measures, claims billing guidelines and health plan standards

  • Utilize member engagement techniques and offer incentives as applicable

  • Utilize systems such as Facets, CareCommunications Management Systems (CCMS) and Care Advance (CA) Manage CCMS call que daily to ensure timely completion of tasks due to the specificity of timeframes for certain call types (for example: prenatal, postpartum, immunizations, appointment reminders and follow-ups)

  • Educate members on available community resources as necessary Be aware of physical and behavioral trauma triggers and act to engage appropriate staff Assist with inbound customer service lines and/or work overtime as needed

    Job Requirements:



    • High School Diploma or equivalent required

    • Customer Service experience preferred.

    • Medicaid experience preferred.

    • Skills/Certifications Microsoft Office products knowledge desired

    • Effective oral communication and interpersonal skills

    • Good written communication skills Good organizational and time management skills

    • Sound decision-making and problem solving skills (Typing test will be given)

      Why Kelly®?

      At Kelly Services®, we work with the best. Our clients include 97 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

      About Kelly Services®

      As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

      Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law

      Please apply online for consideration!Why Kelly®?At Kelly

      Services®, we work with the best. Our clients include 95 of the Fortune

      100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access

      the best talent to drive their business forward. If you only make one career connection today, connect

      with Kelly.About

      Kelly Services®As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people

      around the world and have a role in connecting thousands more with work through our global network of

      talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

      Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,

      Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is

      committed to employing a diverse workforce. Equal Employment Opportunity

      is The Law.

Keywords: Kelly Services, Chattanooga , Customer Support Representative I, Other , Chattanooga, Tennessee

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Lease Purchase Truck Drivers
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: Smyrna
Posted on: 07/22/2019

OTR CDL B Owner Operator Truck Drivers - $5,000 Sign On Bonus!. (Smyrna)
Description: Enjoy the freedom of the road with a dynamic, growing company that has been in business over three decades. Tri-State is currently seeking Class B OTR Owner Operators. Truck MUST have sleeper cab (more...)
Company: Tri-State Expedited Service
Location: Smyrna
Posted on: 07/22/2019

25M Multimedia Illustrator
Description: 25M Multimedia Illustrator br br Job ID: 1082863 br br Job Views: 11 br br Location: SMYRNA, Tennessee, United States br br ZIP Code: 37167 br br Job Category: Technology and Networking (more...)
Company: Army National Guard
Location: Smyrna
Posted on: 07/22/2019


Class A CDL Driver Lease Purchase.
Description: BRAND NEW LEASE PURCHASE PROGRAM BRAND NEW TRUCK LOW DOWNPAYMENT NO CREDIT CHECK Drive a Brand New 2020 Freightliner Cascadia Bumper to Bumper Maintenance Program EW4 and TC4 coverage 4 year - 450,000 (more...)
Company: Soar Transportation Group
Location: Smyrna
Posted on: 07/22/2019

Regional CDL A Flatbed Owner Operator Truck Drivers - $5,000 Sign On Bonus - Home Weekly!. (Smyrna)
Description: Enjoy the freedom of the road with a dynamic, growing company that has been in business over three decades. Tri-State is currently seeking Class A OTR Owner Operators. Truck MUST have sleeper cab (more...)
Company: Tri-State Expedited Service
Location: Smyrna
Posted on: 07/22/2019

Local CDL A Semi Truck Driver - Home Daily!.
Description: LOCAL SEMI DRIVER CDL ASunstate Equipment Co.Where Safety and People are Core Values There is a unique feeling at Sunstate. You can feel it at any of our almost 70 locations across 11 states.If you are (more...)
Company: Sunstate Equipment
Location: Smyrna
Posted on: 07/22/2019

CDL A Truck Drivers - Owner Operators - AMAZING PAY - Call Or Apply Today. (Smyrna) - Star Freight
Description: Our top drivers earned 180,000 in 2017DRY VAN DIVISIONPay is 72 plus 100 fuel surcharge- 2.00 per mile average including FSCDispatched from Valparaiso, INRuns only east of the Mississippi River/Also, (more...)
Company: Star Freight
Location: Smyrna
Posted on: 07/22/2019

94E Radio and Communications Security Repairer
Description: 94E Radio and Communications Security Repairer Job ID: 1082874 Job Views: 14 Location: SMYRNA, Tennessee, United States ZIP Code: 37167 Job Category: Mechanic and Maintenance Posted: 07.19.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Smyrna
Posted on: 07/22/2019

stylist
Description: Stylist At Great Clips, we know that stylists like you are most happy when they're cutting hair, so at a Great Clips salon, that's exactly what you get to do Want to be the best stylist in
Company: Great Clips, Inc.
Location: Smyrna
Posted on: 07/22/2019

Regional CDL A Truck Driver - Average up to $87,500 - Weekly Home Time!.
Description: ONE OF OUR BEST SEATS IS RIGHT HERE.True, we don't manufacture the driver's seat,but it's still one of the very finest we have to offer.In the driver's seat of our LTL Fleet: -Take loads from distribution (more...)
Company: Ashley Distribution Services
Location: Smyrna
Posted on: 07/22/2019

Log In or Create An Account

Get the latest Tennessee jobs by following @recnetTN on Twitter!

Chattanooga RSS job feeds