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Client Care Coordinator

Company: Home Instead
Location: Chattanooga
Posted on: July 9, 2024

Job Description:

Home Instead -Client Care Coordinator Job DescriptionLV@HM, Inc. d/b/a Home InsteadObjective:The Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/care professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.Primary Responsibilities:

  • Reflect the core values of LV@HM, Inc. (d.b.a. an independently owned and operated Home Instead franchise).
  • Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
  • Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
  • Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
  • Conduct client/care professional introductions with every new client and with every new caregiver.
  • Create and maintain client and responsible party records documenting all quality assurance meetings.
  • Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter.)
  • Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
  • Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and caregivers, and referral providers/care providers.
  • Work with clients and their families on the various issues that may arise to ensure they are getting resolutions to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, care professionals, clients, and family members.
  • Responsible for researching and developing Referral Provider Network relationships and producing referrals; performs all phases of consultative sales process, including preparation and documentation of cold calls, follow-up calls, diagnosis of referral source and client needs, recommendation of appropriate Home Instead - services and additional community resources, maintaining and nurturing existing referral accounts, including follow-up, as necessary.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Secondary Responsibilities:
    • Participate as needed in all Care Professional meetings.
    • Maintain regular attendance to execute job responsibilities.
    • Conduct Family Education sessions as needed.
    • Participate in taking after hours On-Call duty including nights and weekends as needed.
    • Perform any and all other functions deemed necessary.Education/Experience Requirements:
      • College degree preferred.
      • One year's experience in sales preferred.
      • Marketing experience is a plus.
      • One year's experience in home care, health care or senior-related industry is preferred.
      • Must possess a valid driver's license.Benefits:
        • Voluntary Health Benefits
        • Paid Time Off/Sick Time
        • Six Paid Holidays and One Floating Holiday
        • Discounts on Auto/Home Insurance through Liberty Mutual
        • 401(k) and 401(k) matching after one year of employment.

Keywords: Home Instead, Chattanooga , Client Care Coordinator, Other , Chattanooga, Tennessee

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