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IT Services Administrator

Company: Lodge Manufacturing Company
Location: South Pittsburg
Posted on: March 19, 2023

Job Description:

Lodge Cast Iron is America's oldest and largest manufacturer of cast iron cookware. Since 1896, we have been making heirloom-quality cookware and accessories in South Pittsburg, TN. Backed by over 120 years of experience, each piece of Lodge Cast Iron is crafted for durability and versatility. We don't just make cookware-we make memories that last for generations!

We have experienced incredible growth and expansion over the past 20 years. To continue this growth, we need talented, innovative, and passionate people to help continue the tradition and legacy of Lodge Cast Iron. As a family-owned company, we have an authentic culture and offer some of the best benefits around.

Position Summary

The IT Services Administrator is motivated to use their technological skills to improve our IT service level, by providing IT support for critical information systems and assets, leading projects, building solutions, implementing new software and hardware, and providing training. To promote and build teamwork while creating a positive and safe work environment, and a strong company culture that embodies a drive for success, ownership of responsibilities, and a passion for being the best. To practice daily continual improvement in all areas.


  • Provide Tier 1&2 help desk support to end users to troubleshoot and resolve issues quickly and efficiently.
  • Open Tickets with Managed Service Provider on the user's behalf
  • Maintain essential IT operations, including operating systems, network, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  • Lead projects, solutions, and key responsibilities within a larger business initiative.
  • Partner with internal and external partners to communicate project status, activities, and achievements.
  • Work closely with members of the IT team to troubleshoot systems issues, as well as respond to potential cyber threats.
  • Support cloud systems and applications, such as Microsoft Azure, AWS, Exchange Online, Teams, Share Point, OneDrive, etc.
  • Support business systems and applications such as ERP, HRMS, Shop Floor systems, customer service, CRM (Sales Force), etc.
  • Install and configure hardware and software components for Servers and PCs.
  • Anti-Virus and Windows systems support to ensure end-user PCs are updated and protected / Review and respond to antivirus and anti-malware incidents, as well as suspicious emails.
  • End user computer imaging and configuration.
  • Support and manage conference room AV and communications equipment.
  • Mobile device support - handheld scanners, tablets, smartphones, etc.
  • Document procedures and help create user guides.
  • Ability to work both independently and in a team environment as needed.
  • Ability to multi-task in a dynamic work environment.
  • Occasional after-hours and weekend work.
  • Other duties as assigned. Requirements
    • Associate or Bachelor's degree in computer sciences or equivalent required.
    • At least 5-10 years of experience in an information technology role Knowledge, Experience & Skills
      • 5+ years of experience in an advanced Help Desk role.
      • Experience with end-user support, Help Desk systems, software installation, operating systems; current equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, active directory, virtualization, and more.
      • Strong understanding of Active Directory and Group Policy.
      • Experience troubleshooting PCs, servers, and network hardware.
      • Proficiency with Microsoft Windows operating systems, both end user and server OS.
      • Familiar with Microsoft Office applications, including Office 365 applications and SharePoint.
      • Excellent verbal and written communication skills. Benefits
        • Generous PTO and paid holidays
        • Profit Sharing bonus on a quarterly and deferred basis
        • 401K Employer Match
        • Onsite Medical Clinic and Fitness Center

          Equal Opportunity Employer

          Lodge Manufacturing does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law).

          Lodge Manufacturing participates in the Tennessee Drug-Free Workplace Program.

Keywords: Lodge Manufacturing Company, Chattanooga , IT Services Administrator, Other , South Pittsburg, Tennessee

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