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Contact Center Representative

Company: Consumer Credit Counseling Service of Rochester, I
Location: Chattanooga
Posted on: November 25, 2022

Job Description:

* This position would be located in our Chattanooga, TN Branch at 5600 Brainerd Road Suite C-26 Chattanooga, TN 37411 and is for a *Full Time* OR *Part Time* role (hours per week will be considered based on the applicant's availability)

*Responsibilities: *

* Support inbound call queue by handling creditor calls and by scheduling appointments for clients in multiple states.
* Inform callers on the different services & programs the Consumer Credit Counseling Service of Chattanooga & TN River Valley (CCCS) provides.
* Provide accurate, satisfactory answers to our callers questions and concerns
* De-escalate situations involving dissatisfied clients, offering patient assistance and support
* Provide online support to callers through troubleshooting and navigating the company website
* Take initiative to elevate the client experience, quickly resolve situations and focus on one call resolution.
* Review client accounts, providing updates and information about their programs to assist clients in being successful with their debt repayment program
* Collaborate with other Contact Center Representatives to improve customer service
* Other tasks, as assigned

* Customer Service Experience in a fast-paced environment
* A patient and empathetic attitude
* Exceptional interpersonal and rapport building skills
* Great active listening skills
* Excellent writing skills and the ability to communicate concisely
* Problem solving skills and attention for detail
* Ability to multi-task
* Retention focused skill set
* Computer literacy

Must be able to pass the counseling certification exam administered through the agency within the first 6 months of of hire.
*\*\*Employee Benefits* (eligibility based on 30 hrs+ per week)*: * Agency pays 70% of base medical plan & premium dental insurance, CCCS matches dollar for dollar for a 403(b) for the first 3% (eligible from day 1!), employer funded Life Insurance, 2 weeks paid vacation, 10 sick days, 2 personal days, and 10+ paid holidays!

Job Type: Part-time%58047475%

Keywords: Consumer Credit Counseling Service of Rochester, I, Chattanooga , Contact Center Representative, Other , Chattanooga, Tennessee

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