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Supervisor National Accounts

Company: Mohawk Industries
Location: Chatsworth
Posted on: November 25, 2022

Job Description:

Are you looking for more?
At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.
As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.
What We Need
Leading the National Account /Customs Sample Division, this role will develop and implement strategic and tactical operational plans to ensure that departmental goals are achieved. Performs a variety of administrative assignments related to reviewing, updating, and approving transactional information in the system. Responsibilities include planning, releasing, and providing support with Product master/launch, BOM, Work orders, wip components, cost, printed materials, expediting orders/raw materials, and shipping across all business units.
What You'll Do

  • Assume a leadership role by supervising assigned projects with National/customs accounts.
  • Meet with account coordinators as needed to review all programs/projects and make sure that all parties are on track with project requirements, deadlines, and schedules.
  • Establish effective communications with Internal and External Customers, Vendors, Sales Reps, Manufacturing, Pricing, Marketing, Shipping, Quality, and Inventory Control as needed to ensure timely and accurate processing.
  • Identify and work to resolve any issues that would impact the execution of a project.
  • Acts as a liaison between the departments and/or divisions.
  • Assume responsibilities of the department during the absence of the Manager.
  • Work with Manager to maintain adequate control of resources to ensure ongoing operations of the department within the established budget, productivity, and efficiency standards.
  • Prepare information to explain or resolve issues.
  • Work with Manager and Director to resolve service-related issues and to develop new value-added processes for the customer base.
  • Work with the manager or staff teams to communicate, implement and monitor the maintenance, upgrade, or modification of department equipment and software packages, policies, procedures, and appropriate measures or standards to ensure that levels of support match or exceed field and customer requirements.
  • Assist in the development of plans and schedules for the efficient and productive use of people resources and technology to ensure optimal service delivery.
  • Leads, or facilitates team-based improvement projects.
  • Promote Team Member engagement by participating in teams such as Safety and thereby following safety procedures, standard operating procedures, and quality policies and regulations.
  • Monitor employee performance and proactively identify deficiencies. Recommend changes, and solutions, and assist to implement action steps to resolve problems and ensure customer satisfaction.
  • Review and proactively identify, analyze, and monitor business requirements and enhancement possibilities. Recommend viable solutions, modifications, and applications to streamline process flow and enhance service turnaround time, productivity, and quality.
  • Plan and release all National Account /Custom SKUs and Work orders within the established budget.
  • Meet weekly with team leads, planners, and Mfg. team to coordinate production deadlines, promise dates, and budget restraints to cost-effectively meet customer satisfaction.
  • Perform other duties as requested by Management.
    What You Have
  • High School Diploma or GED equivalent required. 1-2 years college preferred.
  • CAMS is required
  • 2-4 years of experience in management experience in a business environment of comparable size and scope preferred.
  • Broad knowledge of the Company's products/services and systems.
  • Experience that provides the incumbent with knowledge of the principles, processes, concepts, methodology, skills, technical methods, and competencies associated with performing the job.
    What You're Good At
  • Strong communication and decision-making skills, with the ability to consider and incorporate a variety of perspectives at all levels of the organization
  • Must be able to function with considerable independence, with minimal supervision and guidance.
  • Demonstrated ability to achieve results through team efforts.
  • Excellent verbal and written communication skills.
  • Ability to prioritize and manage time effectively.
  • Proficiency in Excel, Word, and Power BI and the ability to learn and use new software as required by the job.
    What else?
  • This position includes 6-8 direct reports/supervisory responsibility
  • This is an on site role located in Chatsworth, Georgia
    Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.
    Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Keywords: Mohawk Industries, Chattanooga , Supervisor National Accounts, Other , Chatsworth, Tennessee

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