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Customer Service Representative

Company: James Thomas Heating and Cooling
Location: Blue Ridge
Posted on: November 25, 2022

Job Description:

Customer Service Representative

Full-Time 40+ Hours per week

We are looking for a team member who is extremely friendly, will build customer relationships, who is detailed oriented and accurate.

Must have prior office experience with an emphasis on heavy customer contact via telephone.

Work hours 7:45 am to 5:00 pm. Monday thru Friday plus approximately one Saturday per month (10 a year) in rotation with other CSRs. When you work Saturday, you will be off the following Wednesday.

Pay range is $14-$18.

*Responsibilities: *

* Answer incoming phone calls from customers in a professional manner.
* Follow protocol to accurately set up new customer accounts and create customer service tickets.
* Research and confirm detailed driving directions.
* Resolve customer scheduling issues over email, computer texting and the telephone.
* Process customer payments.
* Maintain email and texting accounts - keep them clean and organized.
* Make outbound scheduling calls as requested by Dispatcher.
* Call / text customers ahead when technician is on their way.
* Make outbound calls and send text messages to confirm the follow day's appointments.
* Perform routine customer follow-up tasks.
* Wrap up critical tasks and complete daily status reports prior to going home each day.
* Opportunity for more responsibility as you learn.

This Job Is Ideal for Someone Who Is:

* Dependable -- more reliable than spontaneous; able to work in the office with few absences.
* People-oriented -- enjoys interacting with people and working to solve problems
* Adaptable/flexible -- sometimes the workload is light and other times its heavy.
* Willingness to learn - open to learning the basics of heating and air conditioning and our computer systems.
* Laser like focus - able to accurately record, during a phone conversation, telephone numbers, addresses, directions, and instructions using proper spelling and grammar.
* Autonomous/Independent -- enjoys working with little direction.
* Multi-tasker - can talk on the phone while taking notes and checking email / text messages. Easily operates multiple computer programs and apps simultaneously.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

* 401(k)
* Dental insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Monday to Friday

Ability to commute/relocate:
* Blue Ridge, GA 30513: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: James Thomas Heating and Cooling, Chattanooga , Customer Service Representative, Other , Blue Ridge, Tennessee

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