Ambassador - Erlanger East Tower/Labor and Delivery (Saturday - Sunday 8am - 8pm)
Company: Erlanger Health
Location: Chattanooga
Posted on: August 5, 2022
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Job Description:
Job Summary:
Ambassadors will provide staffing for the Information Desks,
Emergency Department Desks, Pedway Cart, and ICU waiting rooms as
needed, as well as rounding new patient rooms in the hospital.
Improve patient satisfaction by rounding new patient rooms
providing patients with information, while also evaluating any
concerns from the patient. Educate patient and families on service
excellence survey expectations. Ambassador will perform Guest
Relations duties, including, but not limited to rounding new
patient rooms, greeting/salutations, wheelchair assistance, assist
valet services as needed, maintenance of first impression areas,
driveway traffic control, directions/information, assisting
visitors, and all other duties as directed.
The Ambassador serves as a liaison to patients and their families
and the medical staff. Provides medical information, updates,
counseling and crisis intervention for Trauma Services, the Adult
and Children's Emergency Department, and the Intensive Care
Units.
Education:
Required:
High School graduate or equivalent.
Preferred:
Some college education.
Experience:
Required:
Prior hotel/retail, public relations or patient care or other
healthcare related experience. Proficient in Windows-based
operating software/systems. Good oral and written communication
skills; presentations skills. Possess strong customer service
skills. Excellent analytical skills, including analysis, planning,
organizing, and troubleshooting.
Preferred:
Prior guest relations experience.
Position Requirement(s): License/Certification/Registration
Required:
Valid driver's license.
BLS completed prior to going to the department and to be maintained
going forward.
Department Position Summary:
The Ambassador is responsible for all duties not requiring a
commissioned officer to perform, including, but not limited to,
escorts, rounding new patient rooms, and Medical Mall transport.
Educate patient and families on service excellence survey
expectations. Ambassadors will perform Guest Services duties,
including, but not limited to, greeting/salutations, wheelchair
assistance, assist valet services as needed, maintenance of first
impression areas, driveway traffic control, directions/information,
assisting visitors, and all other duties as directed. Ambassadors
will provide staffing for the Information Desks, Emergency
Department Desks, Pedway Cart, and rounding patient rooms as
needed.
Ambassadors assigned to these areas must be skilled in the use of
multiple computer systems such as IBEX, Invision, and Net Access,
responsible for the accuracy of the input of the required
information, and responsible for staffing the computer as
assigned.
Ambassadors in all areas must have the ability to handle a fast
paced, high stress environment. Perform other related duties
incidental to the work described herein.
The Ambassador Lead Person at Medical Mall will be responsible for
the coverage of 1st, 2nd and 3rd shifts Monday-Friday, as well as
both weekend shifts on Sat. & Sunday, when someone is ill or on
vacation. The Lead Person must collect all KRONOS and PTO requests
and forward to Supervisor. Other duties for the Lead Person include
ordering supplies for their area through Dept Supervisor, and work
with the Ambassadors in their area concerning the timely completion
of HLC's and TB Skin tests.
'165610
Keywords: Erlanger Health, Chattanooga , Ambassador - Erlanger East Tower/Labor and Delivery (Saturday - Sunday 8am - 8pm), Other , Chattanooga, Tennessee
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