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Hamilton Y, Front Desk Attendant Lead (Full-time)

Company: YMCA of Metropolitan Chattanooga
Location: Chattanooga
Posted on: June 24, 2022

Job Description:


Front Desk Attendant Lead, Hamilton




$12.50 Depending on experience


Greet and assist all members, potential members, and staff in a courteous, professional, and friendly manner. Be enthusiastic towards members by learning their names and expressing an interest in their YMCA activities. Strive to enrich their YMCA experience by introducing them to new programs, staff, members, and volunteer activities. Ensure member satisfaction and retention through impeccable member service and practices that promote member engagement and well-being. Deliver excellent service to all members, guests, and program participants. Respond to member and guest needs, promote memberships and programs, and maintain cleanliness and organization of the welcome area. Provides leadership for front desk staff.


* Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
* Greets members (by name) and visitors in a positive and professional manner as a representative of the YMCA.
* Ensures the security of the facility by scanning all members and enforcing policy regarding visitors.
* Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
* Conducts program registration for members and guests.
* Accurately conducts financial transactions for membership and program fees; accountable for all cash collected during shift.
* Builds relationships with members; helps members connect with one another and the YMCA.
* Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
* Helps manage accuracy on all membership forms.
* Applies all YMCA policies dealing with member services.
* Other duties as assigned.


* High School diploma or equivalent; associate's or bachelor's degree preferred
* Prior customer service, sales or related experience required
* Computer proficiency (Windows-based systems, Microsoft Word, and Excel); Personify experience strongly preferred
* Must display high degree of professionalism and customer service
* Certification in First Aid, CPR, AED, and O2 required within 30 days of hire
* New Staff Orientation required upon hire


Ability to stand for extended periods of time and perform other physical aspects of the job including stooping and bending.

Ability to communicate both in person and on the phone, including speaking and hearing.


* Free Y Membership
* Paid Training
* Paid Time Off
* Resume Builder
* Create Professional Connections


The YMCA is one of the world's leading nonprofit organizations that is committed to strengthening individuals and communities across the country. Every day, the Y helps people connect to their purpose, potential, and each other. Working locally, we focus on supporting people of all ages, gender, and race, to improve health and well-being and inspire action in and across communities.

Keywords: YMCA of Metropolitan Chattanooga, Chattanooga , Hamilton Y, Front Desk Attendant Lead (Full-time), Other , Chattanooga, Tennessee

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