Solutions Support Specialist

Company: Mohawk Industries, Inc.
Location: Dalton
Posted on: June 23, 2022

Job Description:

Are you looking for more? - At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team. As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk. What we need: Mohawk is looking for a Solutions Support Specialist who can do more with Mohawk Flooring North America brands. This position works with Commercial Sales Representatives, Hospitality Sales Representatives, National Accounts, Strategic Account Managers, RVP's, Solutions Department, Creative Design, Custom Design, and other Commercial/Hospitality areas to ensure that the end-user/client receives the proper support needed. What you'll do:

• Produce, export, archive or restore any requests needed for projects.
• Ensure proper color and pattern placement based on floor plans and drawings.
• Review reports and conduct pricing audits to verify transactions/processing accuracy.
• Enters new product pricing and makes any modifications to existing product pricing using established guidelines.
• Verify customer information, price, style name and number then, add, delete, or modify price information.
• Provides a formal output of a quote or estimate
• Interfaces with sales force regarding pricing issues to determine what is required to process orders.
• Participates in special projects and performs additional duties as required. What you have:
  • High degree of skill and ability to ensure customer satisfaction and retention.
  • Strong analytical and planning skills; combined with the ability to coordinate the efforts of many to meet the organizational goal.
  • Excellent verbal and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization.
  • Efficient and productive work habits with minimal supervision to work within established deadlines.
  • Demonstrates teamwork to ensure achievement of team, individual, and corporate sales goals. What you're good at:
    • Proficient in Microsoft Word, Excel & PowerPoint
    • CRM
    • Hospitality Customer Service, SOC, Pre-Order Support or Critique experience preferred.
    • --- Demonstrated knowledge of printing and tufting procedures.
    • --- Basic Computer Skills: in word-processing and spreadsheet applications (MS Word, Excel, PowerPoint, AS400, Internet, and Electronic mail).
    • Three to six months' clerical experience, or equivalent combination of education and experience What else?
      • We're located in a pretty great spot - check out to see what we mean #LI-LH1 Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Keywords: Mohawk Industries, Inc., Chattanooga , Solutions Support Specialist, Other , Dalton, Tennessee