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ERP Support Specialist

Company: The Vincit Group
Location: Chattanooga
Posted on: January 16, 2022

Job Description:

JOB SUMMARY:The ERP Support Specialist will be the primary point of contact for all end users of the companys two ERP systems. The Specialist will assist users with troubleshooting, training, and configuration issues. Associates in the role will have/learn functional expertise of the application and contribute to improvements and enhancements for mission-critical daily needs and organizational initiatives.
EDUCATION:Required: High school diploma
Preferred: College degree in business related field EXPERIENCE:Required: Minimum of 1-year prior experience working with business enterprise systems. Must be proficient in Microsoft Office and Microsoft Excel.
Preferred: Knowledge of Sage X3 ERP, experience in developing training materials, and a working knowledge of basic accounting principles is preferred. POSITION REQUIREMENT(S): Specialized Skills/License/CertificationPreferred: SQL query syntax knowledge
CORE COMPETENCIES (Essential Job Functions)

  • Provide daily end user support for ERP systems, addressing or escalating issues in a timely and professional manner.
  • Administer security for ERP systems for all users, ensuring integrity and confidentiality of sensitive data.
  • Review reports for potential errors, research systemic or user causes of errors found, and implement controls or configuration changes to mitigate future errors and risks.
  • Apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve user issues.
  • Identifies requirements for new/existing product configurations, system enhancements/fixes by establishing personal rapport with persons in a position to understand requirements.
  • Assists with the successful rollout of system changes or new system implementations, not limited to testing, training, support, Jobble

Keywords: The Vincit Group, Chattanooga , ERP Support Specialist, Other , Chattanooga, Tennessee

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