Gifts Team Lead
Posted on: January 15, 2022
Under the supervision of the Group Sales or Department Manager
gives daily direction to the associates in one of the departments
within the store, to include: merchandise presentation, inventory
control, pricing, sales enhancements, stocking and customer service
1. Supports GSM / DM in achievement of Departmental Sales, Gross
Margin, Inventory Shrinkage and Payroll Goals.
2. Provide daily direction to the associates within the
3. Prepare to-do / Task lists.
4. Execute all merchandising directives....i.e. "Top 25 list",
"Extreme Savings" items, etc. & maintain all plan-o-grams as set by
the Corporate Office.
5. Insure a pleasant and productive shopping experience for all
6. Assist the GSM / DM and Human Resources Manager to staff the
department with "service" oriented associates; participates in
interviewing and makes recommendations for selection; coordinates
training; consults with GSM and gives input on preparation of
performance appraisals; prepares weekly work schedules; coaches and
motivates associates to promote positive customer relations and a
productive team-oriented work environment.
7. Resolves customer and associate opportunities with GSM / DM and
8. Maintains a high level of personal Customer Service; achieves
better than Company average customer service results (surveys,
secret shops, etc.).
9. Remains Product "expert" through ongoing product knowledge
training; conducts product demos to entire staff.
10. Assists the GSM / DM with: coordination of all "Special
Events"; maintenance of pricing and UPC integrity; determining
proper assortments; accuracy of inventory; proper display, signing
and pricing of all advertised items.
11. Assists the GSM / DM in carrying out Supervisory
responsibilities in accordance with the Company's policies and
applicable laws, including: interviewing, training, planning,
assigning and directing work, measuring and evaluating performance,
addressing complaints and resolving problems, maintaining a
positive, harassment free working environment for all
12. Provide a legendary experience for every customer, every time
by assisting customers in making buying decisions by:
+ identifying and evaluating customers' needs
+ making product recommendations based off of this analysis
+ promoting programs including, but not limited to CLUB Membership,
VOC and In-Store Pick-up
**Education and/or Experience**
2-4 years in Retail Sales / Supervision experience is a plus
**Mathematical Skills / Reasoning Ability**
Ability to calculate figures and amounts such as discounts,
commissions and percentages.
Ability to read and analyze certain reports. Ability to effectively
present information and respond to questions from Managers,
associates, customers and the general public. Ability to conduct
meetings and presentations to groups.
**Other Knowledge, Skills and Abilities**
Proficiency with PC-based word processing, spreadsheets, data based
management and electronic point of sale and inventory management
Demonstrated strong interpersonal skills. Ability to establish and
maintain effective working relationships with co-workers,
associates, customers and with the Corporate Staff.
Other duties, assignments and responsibilities as needed.
Bass Pro Shops
**About** **Bass Pro Shops**
Bass Pro Shops (http://www.basspro.com/) is North America's premier
outdoor and conservation company. Founded in 1972 when avid young
angler Johnny Morris began selling tackle out of his father's
liquor store in Springfield, Missouri, today the company provides
customers with unmatched offerings spanning premier destination
retail, outdoor equipment manufacturing, world-class resort
destinations and more. In 2017 Bass Pro Shops joined forces with
Cabela's (http://www.cabelas.com/) to create a "best-of-the-best"
experience with superior products, dynamic locations and
outstanding customer service. Bass Pro Shops also operates White
River Marine Group (http://www.whiterivermg.com/) , offering an
unsurpassed collection of industry-leading boat brands, and Big
Cedar Lodge (http://www.bigcedar.com/) , America's Premier
Wilderness Resort. Under the visionary conservation leadership of
Johnny Morris, Bass Pro Shops is a national leader in protecting
habitat and introducing families to the outdoors and has been named
by Forbes as "one of America's Best Employers."
Keywords: Cabela's, Chattanooga , Gifts Team Lead, Other , Chattanooga, Tennessee
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