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Customer Support Coordinator (Chatsworth, GA, US, 30705)

Company: Mohawk Industries
Location: Chatsworth
Posted on: November 22, 2021

Job Description:

Are you looking for more?

At Mohawk Industries, we're committed to more - more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what's important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What We Need

Under supervision, assists with placing, changing and servicing customer orders. Performs a variety of administrative assignments related to reviewing, entering, and making changes to transactional information in the system.Responsibilities include placing and servicing customer orders, shipping and expediting details, deposit requests, etc. to assure optimum customer service when responding to and handling customer inquiries.

What You'll Do
Data Entry of Residential New Intros into Product Launch and Release Styles into Live System.
Set up Bill of Materials for the construction of Soft Surface/Custom Sample Devices and Artwork, including Labels, Cards, Decks, Blankets, etc. and Custom projects (also capable of doing the same for Hard Surface Sample Devices).
Create Sample Product Masters and Selling Styles.
Proofread mass-produced Printed Materials that will be distributed throughout the USA and other countries.
Update Bill of Materials as required and Research Databases as necessary.
Maintain Sample Tracking Grids as needed & Produce Daily Reports.
Meet directly with Brand Management to ensure their Samples are set up correctly and by given deadlines.
Customize Sample Orders at Customers' request to include sample racks/materials and Contact outside Vendors for Cost information to Coordinate the Development, Production and Shipping of Custom Carpet Samples.
Communicate/Assist with Internal and External Customers, Vendors, Sales Reps, Manufacturing, Pricing, Marketing, Shipping, Quality and Inventory Control as needed and Coordinate Customer/Vendor Pick-ups for Outside Custom Sample Orders.
Order, Acquire and Assign Sample Quality Material for Outside Custom Sample Orders.
Send specifications, testing and warranty information to customers and sales for Custom Sample Orders as needed and serve as Point of Contact for Customers to resolve Complaints about returns or order errors.
Other needs as defined by the Sample Administration Manager.

What You're Good At
Excellent oral, written, presentation and interpersonal communication skills to effectively interact with internal product/brand management and external customers/vendors
Strong analytical and problem solving skills a must
Highly effective level of organization and attention to detail with accuracy and minimal human error
Must be able to prioritize and manage time effectively to meet project deadlines
Must be able to work independently and as a team member to form positive working relationships
Must be able to multi-task in a fast-paced environment with ever changing priorities

What else?
High School diploma or GED - some College preferred
Prefer Job-Related Samples experience
Must be proficient in PC Computer Skills and using Microsoft Word, Excel, Outlook

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk's vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world's largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Keywords: Mohawk Industries, Chattanooga , Customer Support Coordinator (Chatsworth, GA, US, 30705), Other , Chatsworth, Tennessee

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