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Orders Clerk

Company: Dtpm Inc.
Location: Fort Payne
Posted on: November 22, 2021

Job Description:

Customer Orders:

  • Receive and enter customer orders into purchasing software.
  • Adjust pricing in QuickBooks for install orders.
  • Monitor customer credit limits and determine whether an order can be processed.
  • Alert Collections Manager regarding on-hold orders in Unify.
  • Address backorder items through Podio to obtain a replacement item and notify the customer regarding the backorder.
  • Ensure customer orders are appropriate, such as verifying over orders or wrong products.
  • Communicate with the customer regarding order inquiries, errors, and shipping or tracking information.
  • Fulfill customer orders through warehouse inventory, box, weigh, and prepare shipping labels.
  • Obtain and monitor tracking information from the shipper and enter on the customer account.Customer Service
    • Address customer questions regarding products needed for laboratory operations.
    • Review and evaluate Sales Contracts for customer terms for a product, pricing, shipping.
    • Alert the Sales team when the customer account does not have pricing on requested products.
    • Maintain customer account information in Unify for accurate delivery and billing.
    • Assist customers with ordering, pricing, and website issues.
    • Demonstrate how to use the online website store.
    • Assist customers with complaints regarding expired reagents, lost or incomplete orders, damaged items and shipping/tracking issues.
    • Create Ordering actions in Podio to document ordering issues; items not delivered, expired products, etc.
    • Create a task on the Ordering action for the Billing department to remove items from invoices if they are not deliverable.Job Type: Full-timeSchedule:
      • 8 hour shiftEducation:
        • High school or equivalent (Preferred)Experience:
          • Customer Service: 1 year (Preferred)
          • Microsoft Office: 1 year (Preferred)
          • Clerical: 1 year (Preferred)Work Location: One locationby Jobble

Keywords: Dtpm Inc., Chattanooga , Orders Clerk, Other , Fort Payne, Tennessee

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