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AMS Level II Support Specialist

Company: TRC Staffing
Location: CHATTANOOGA
Posted on: October 11, 2021

Job Description:

AMS Level II Support Specialist

Role responsibilities

  • Operative responsibility in problem management (incident management, problem management) for all items impacting plant operations.
  • Create Application and Hardware (System) Lifecycle Plans
  • Work with the ITP management to ensure that a multiyear lifecycle plan is created to support from 1st to 3rd level support including milestones for all known firmware/software versions or functional upgrades and sunset and successor systems.
  • Assess and Manage System Requirements and Production program fulfillment
  • Work with the ITP department to determine, the current level of performance expected and risk with current process and systems. Create with the business area requirements plans for continuous improvement of the process and systems throughout the plant.
  • Identify Automated Solutions which support business process maturity or improvement

Qualifications (Skills & Experiences & Education)

Years of experience

  • 3 - 5 years of professional work experience in related field.

Education

Required

  • Associates in Information Technology.

Desired

  • Bachelor in Computer Science/Info Technology Mgmt

Certifications

Required

  • ITIL Intermediate Certification
  • Network+, A+ Certification

Desired

  • ITIL Master Certification or above
  • CCENT
  • MCSA

Skills

  • Strong analytical skills.
  • Strong written and verbal communication skills.
  • Work under pressure
  • Ability to work on multiple activities concurrently.
  • Strong systemic thinking and problem solving skills.
  • Experience in business process definition and validation.
  • Strong troubleshooting skills
  • Good documentation skills
  • Ability to take a “client” focus when engaging with internal departments / customers.
  • Strong technical skills.
  • Works well as part of a team.

Keywords: TRC Staffing, Chattanooga , AMS Level II Support Specialist, Other , CHATTANOOGA, Tennessee

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