Service Advisor - BMW of Chattanooga
Company: Sonic Automotive, Inc.
Posted on: June 12, 2021
* Schedules service appointments. Obtains customer and vehicle
data prior to arrival when possible. * Greets customers in a
timely, friendly manner. * Provides a complete and accurate written
cost estimate for labor and parts. Establishes "promised time". *
Checks on progress of repair throughout the day. Contacts customers
regarding any changes in the estimate or promise time, explains
cost and time requirements in detail, and gets proper authorization
before any additional repairs are performed. * Test-drive the
vehicle or refer to the test technician as necessary. * Maintain
Customer Satisfaction Index rating at least comparable to that of
the manufacturer, zone or branch average. * Advise customers on the
care of their cars and the value of maintaining their vehicles in
accordance with manufacturers' specifications, using maintenance
menus. * Maintains a dealership-prescribed standard for "hours per
customer repair order written." * Understands and follows federal,
state and local regulations, such as those governing the disposal
of hazardous wastes, OSHA right-to-know, etc. * Follows all company
safety policies and procedures, and immediately report any and all
accidents to a manager or supervisor.
Keywords: Sonic Automotive, Inc., Chattanooga , Service Advisor - BMW of Chattanooga, Other , Chattanooga, Tennessee
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