Digital Training Coordinator - REMOTE
Company: Shaw Industries, Inc.
Posted on: June 11, 2021
Digital Training Coordinator - REMOTE
Customer Service Digital Training Coordinators transition
associates throughout their learning process within Customer
Service including both Client Contact Center and Client Solutions
business segments. They coach, mentor, monitor and evaluate
associate performance to ensure training success in a virtual
environment and a positive learning experience. Digital Training
Coordinators create, develop and facilitate eLearning content using
a variety of instructional methods and designs. These coordinators
document process changes, define requirements, train, educate and
advocate Customer Service systems utilization. Champion change
management at the user level to create successful adoption of new
Own collaboration with business partners to identify current and
future training needs to ensure key learning objectives are
Develop self-paced eLearning curriculum, storyboards, online
tutorials and assessments.
Assist on project-related tasks, such as identifying, defining,
and organizing project requirements and proposing innovative
training solutions to meet defined objectives.
Demonstrate a strong commitment to the mission and vision of the
Optimize schedule, technology resources and content to maximize
learning investment appropriately.
Document project updates & participate in weekly report
Maintain a high Standard of Conduct for self and participants in
all sessions- Attend, be prepared and ready to start on time and
concentrate on learning at hand.
Facilitate Customer Service Orientation to a virtual audience
and continuously update for improvements and compliance
Facilitate training and manage people in remote classroom
environments including but not limited to 1:1 discussions such as
knowledge assessments, training opportunities, etc.
Provide process improvement support, which includes identifying
and performing root-cause analysis to resolve, prioritize, and
escalate system/process/procedure issues.
Routinely lead teams (ex. Configuration, enhancement
The passion to learn continuously. Independently seek and
participate in industry and professional organizations and learning
publications to stay up-to-date with knowledge, trends and
competitor remote training techniques.
Complete administrative tasks that document training records for
associates as defined in Records Retention policies and
Preserve trust as it relates to confidential
information/situations specific to departments, associates,
managers and Human Resources.
Serve as business application expert for Customer Service
platforms and processes by responding to business changes and
troubleshooting system issues.
- Develop and facilitate on-going soft skills training for new
and existing call center representatives.
High School Diploma/GED required. Associate degree or higher
Minimum 1 year experience in leadership, development and
successful coaching of adults
Experience creating content for adult learning using multiple
digital delivery methods and techniques
Excellent verbal and written communication skills with attention
Maintain a virtual visual presence throughout each work day, as
Proactive and positive self-starter with a passion for
continuous improvement of the processes around you.
Ability to work in a team based collaborative virtual
Ability to maintain confidentiality of sensitive issues
- Ability to work flexible hours, overtime and/or weekends as
required by business needs.
Hours 8:00 - 5:00
Shaw is an Equal Opportunity Employer and is committed to
providing a workplace free of discrimination, harassment, and
retaliation. It is our policy to recruit, hire, train, and promote
individuals in all job classifications without regard to race,
color, religion, age, sex, sexual orientation, national origin,
disability, veteran status, gender identity, or any other legally
Keywords: Shaw Industries, Inc., Chattanooga , Digital Training Coordinator - REMOTE, Other , Dalton, Tennessee
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