Customer Support/Sales
Company: Kelly Services
Location: Hixson
Posted on: April 9, 2021
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Job Description:
Kelly Services is now hiring for a remote Customer Service/Sales
position to work for a leading technology company.This is a direct
hire position that will be salaried at $33,000 per year with
benefits starting at day one!Job Description:Responsible for
demonstrating the value and benefits of our moderately complex
client's products or services through customer engagement, with a
primary focus on selling and/or renewing contracts. Depending on
client engagement, could include lead qualification, lead
conversion, health checks, voice of the customer, and/or revenue
retention motions (product/service contract renewals, extension,
upsell and expansion). Serves an assigned territory/client with
moderate variables in geography and/or customer complexity.
Responsible for developing an excellent level of product or service
knowledge to support customer questions and promote offerings. This
role is responsible for effectively articulating the value of
products or services to customers. Makes and receives calls with
the intent of selling products/services or renewing existing
contracts. May respond to customer inquiries by following standard
scripts and procedures. Confirms competitiveness of client's
maintenance contracts and works towards assigned contract revenue
goals. Understands and captures the Voice of the Customer for
assigned client.Job Duties:?Achieve your revenue-based quota by
selling renewals/products/services, may offer upsell opportunities
when applicable? Work within dedicated territory for established
client? Provide accurate weekly/ monthly/ quarterly sales forecast?
Mastery of product knowledge and technical understanding of
products and services to effectively assess client needs and
requirements? Successfully promote products or services for
established client? Guide customers through onboarding after
product purchase and promote strategic adoption of product(s)
enhancing the customer experience, establishing optimal usage
behaviors and accelerating the customer's time to value? Utilize
data to identify 'at risk' and adoption opportunities? Initiate
steps as needed to remediate customer concerns/roadblocks
prohibiting satisfaction or product usage? Manage external
competitive pressures and effectively handle objections to retain
customers or win new customers? Manage high volume of customer
contacts through phone and email each day - majority of
communication is outbound? Ensure high level of professionalism
during all interactions with customers and prospects? Effectively
partner and build strong business relationships with both internal
and external stakeholders to ensure customer expectations are met?
Collaborate with cross functional teams and management to optimize
sales processes, systems and achieve a superior customer
experience? Maintain the customer management system (CRM) to ensure
all relevant data is captured in a timely mannerQualifications: ?
Bachelor's degree preferred? 2-3 years of experience working in a
customer service or sales capacity preferred? Prior success in
achievement in individual and/or team sales quota/goals?
Demonstrated ability to effectively communicate with customers in a
fast-paced environment while developing positive customer
relationships? Prior experience in high volume calling strongly
preferred? Demonstrated aptitude and success to learn and optimize
new technology and data? Strong problem-solving skills? Excellent
knowledge of MS Office programs? Excellent communication skills
(verbal, written)? Experience working with Salesforce.com or
similar CRM strongly preferred? Demonstrated ability to manage
multiple priorities effectively, with proven successWhy
Kelly--?You're looking to keep your career moving onward and
upward, and we're here to help you do just that. Our financial
staffing experts will connect you with premier companies for
opportunities where you can learn, grow, and thrive. Jobs that fit
your skills and experience, and most importantly, fit right on your
path of where you want to go in in your career. It all adds
up.About Kelly--At Kelly, we're always thinking about what's next
and advising job seekers on new ways of working to reach their full
potential. In fact, we're a leading advocate for
temporary/non-traditional workstyles, because we believe they allow
flexibility and tremendous growth opportunities that enable a
better way to work and live. Connecting great people with great
companies is what we do best, and our employment opportunities span
a wide variety of workstyles, skill levels, and industries around
the world.Kelly is an equal opportunity employer committed to
employing a diverse workforce and providing accommodations for
people with disabilities in all parts of the hiring process as
required under its Employment Accommodation Policy. Kelly will work
with applicants to meet accommodation needs that are made known to
Kelly in advance.]]
Keywords: Kelly Services, Chattanooga , Customer Support/Sales, Other , Hixson, Tennessee
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