Customer Care Representative
Company: Modis
Location: Chattanooga
Posted on: February 25, 2021
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Job Description:
Modis is a proud partner to one of the top automotive
manufactures in the world and ranked within the top 10 of the
Global 500 Companies!If you are passionate about customer service
and enjoy helping others, then we want to talk to you! Our client,
one of the most iconic Automotive brands of all time, is seeking
out a Customer Care Chat Agent to assist their customers with the
ultimate service experience. The facility boosts an onsite caf--,
gym and consistently host activities that make the work environment
energetic, collaborative, and fun. It takes incredible people to
create a special place. That starts with you!Opportunity
Overview:Customer Care Chat Agent will provide vehicle owners with
an elite service experience to drive customer loyalty. In this
role, you will be empowered to "do what it takes" to leave a
customer with the very best impression. Delivering an exceptional
customer experience is the only--priority.Anyone applying for this
role should: -- Be a professional interested in starting a career
in the automotive industry.-- Understand what it takes to deliver
an exceptional experience.-- Enjoy and be proficient with the use
of technology (Bluetooth, iPods, iPads, Streaming, and other
cellular devices).-- Be able to take a common-sense approach to
solving customer questions and concerns.-- Demonstrate a strong
work ethic and moral standard.-- Have the desire and ability to
grow within the organization.Essential Functions: -- Ability to
leave a customer with a great impression of the luxury brand.--
Demonstrate fiscal responsibility and exercise clear business
reason when making decisions.-- Formulate creative business
solutions to achieve superior customer satisfaction.-- Ability to
quickly and accurately document information.-- Properly document
customer information in the luxury brand CRM tool.-- Provide owners
with answers to questions regarding vehicles, features, and
services.Prerequisites To Apply: -- Must have 2 years of experience
in chat role.-- Demonstrate proficiency with the use of technology
(Bluetooth, iPods, iPads, Streaming, and other cellular devices).--
Ability to multi-task and have strong attention to detail.-- Strong
Windows/PC skills.COMPANY OVERVIEW:Modis is the workforce expert in
delivering staffing and career service solutions to organizations
and individuals across all industries. Collectively we harness the
power of some of the greatest talent in the world. That talent and
expertise allows us to do business globally and act locally with
deep knowledge in niche areas.Every day, we have more than 100,000
associates on assignment, 30,000 colleagues working internally to
support more than 10,000 clients in the United States and Canada.
Ensuring our business units are prepared to deliver outstanding
service to our associates and clients, the Adecco Group North
America team provides a strong infrastructure through our corporate
and shared services teams.Equal Opportunity Employer
Minorities/Women/Veterans/DisabledThe Company will consider for
employment qualified applicants with arrest and conviction
recordsExternal Company Name: Modis, IncExternal Company URL:
www.modis.com
Keywords: Modis, Chattanooga , Customer Care Representative, Other , Chattanooga, Tennessee
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here to apply!
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