Customer Care Representative

Company: Modis
Location: Chattanooga
Posted on: February 25, 2021

Job Description:

Modis is a proud partner to one of the top automotive manufactures in the world and ranked within the top 10 of the Global 500 Companies!If you are passionate about customer service and enjoy helping others, then we want to talk to you! Our client, one of the most iconic Automotive brands of all time, is seeking out a Customer Care Chat Agent to assist their customers with the ultimate service experience. The facility boosts an onsite caf--, gym and consistently host activities that make the work environment energetic, collaborative, and fun. It takes incredible people to create a special place. That starts with you!Opportunity Overview:Customer Care Chat Agent will provide vehicle owners with an elite service experience to drive customer loyalty. In this role, you will be empowered to "do what it takes" to leave a customer with the very best impression. Delivering an exceptional customer experience is the only--priority.Anyone applying for this role should: -- Be a professional interested in starting a career in the automotive industry.-- Understand what it takes to deliver an exceptional experience.-- Enjoy and be proficient with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).-- Be able to take a common-sense approach to solving customer questions and concerns.-- Demonstrate a strong work ethic and moral standard.-- Have the desire and ability to grow within the organization.Essential Functions: -- Ability to leave a customer with a great impression of the luxury brand.-- Demonstrate fiscal responsibility and exercise clear business reason when making decisions.-- Formulate creative business solutions to achieve superior customer satisfaction.-- Ability to quickly and accurately document information.-- Properly document customer information in the luxury brand CRM tool.-- Provide owners with answers to questions regarding vehicles, features, and services.Prerequisites To Apply: -- Must have 2 years of experience in chat role.-- Demonstrate proficiency with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices).-- Ability to multi-task and have strong attention to detail.-- Strong Windows/PC skills.COMPANY OVERVIEW:Modis is the workforce expert in delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.Equal Opportunity Employer Minorities/Women/Veterans/DisabledThe Company will consider for employment qualified applicants with arrest and conviction recordsExternal Company Name: Modis, IncExternal Company URL: www.modis.com

Keywords: Modis, Chattanooga , Customer Care Representative, Other , Chattanooga, Tennessee