Work from Home Call Center Representative

Company: Randstad
Location: Chattanooga
Posted on: September 15, 2020

Job Description:

Work from Home Call Center Representative**job details:**+ location:Chattanooga, TN+ salary:$12.50 - $13.50 per hour+ date posted:Tuesday, September 8, 2020+ experience:Entry Level+ job type:Temp to Perm+ reference:S_873306**job description**Work from Home Call Center RepresentativeAre you looking for a new career? Do you thrive in a fast paced environment? If so, we have an amazing opportunity for you!We are currently adding to our team of Virtual Customer Service Representatives. This is a temp to perm opportunity. Customer Service Representatives will be working with EMT companies and be on calls to schedule appointments for patient transportation via ambulance for non-emergency calls. CSRs will need exceptional Customer Service skills and practice empathy during what may be a very difficult time for those on the calls. Training is set for 2 weeks. The call volume is anticipated to be high. Scripts, call flows, resources, and support teams will be provided.Responsibilities:- Schedule, modify, and cancel reservations as requested with the highest degree of accuracy.- Answer calls from customers to learn about and address their needs and manage other issues with products or services.- Perform logistics troubleshooting and confirm resolution with the customer, approaching each call with a one-call resolution mindset.- Respond professionally and efficiently to customers, explain possible solutions, and ensure that customer's feel supported and valued.- Engage in active listening with customers, confirm or clarify information and de-escalate issues, as needed.- Utilize software, databases, and tools appropriately.- Understand and strive to meet or exceed call center metrics while providing excellent, consistent customer service.- Update customer record with specific details of each call.- Attend training and other learning opportunities to expand knowledge of company and position.- Actively participate and engage in frequent coaching and feedback opportunities in order to maximize individual performance and growth potential.- Adhere to all company policies and procedures.- Perform other duties as required.Working hours: 8:00 AM - 8:00 PMSkills:- At least 18 years old- 1+ contiguous Customer Service experience required- 6 months or more of high-volume call center experience strongly preferred- High School diploma or GED required- Must be located in FL, NC, SC, TN, or TX- Must have a computer, internet, and USB headset for work from home portionEducation:High SchoolExperience:Entry LevelQualifications:- Customer Service- Telephone Etiquette- Basic Computer Skills- Call Center Support- Typing skillsIf this looks like your next career, !Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Chattanooga , Work from Home Call Center Representative, Other , Chattanooga, Tennessee