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Service Specialist - Workplace Solutions

Company: Mutual of Omaha
Location: Chattanooga
Posted on: September 9, 2020

Job Description:

Does having the power to help others provide you with incredible fulfillment? What if you could grow a career out of it? As a Service Specialist working with group insurance, you will put your passion (for compassion) to work, in an environment where every day is different and dynamic. You and your team will form the front line of support for our policyholders, brokers and group office personnel. They will depend on you for timely answers, ranging from general product inquiries to plan implementation, enrollment and billing specifics. Your responsibilities will also include a range of complex and sensitive policy-owner functions, allowing you to flex your creative muscles in a variety of ways. You'll use your powers of critical thinking and problem solving to get to the heart of the matter efficiently. You'll thoughtfully apply product knowledge. And you'll fully understand the customer's unique needs to deliver effective, personalized solutions. Of course, your impact won't be limited to just answering questions and troubleshooting. To ensure the greatest level of retention, you will champion the customer-focused values Mutual of Omaha is known for with each interaction, including the tough ones. This means you will have opportunities to transform complex challenges into positive customer experiences. Combine your powers with ours, and turn your passion for helping into your profession.

As a Service Specialist, we offer:


  • Career advancement opportunities

  • Daytime shift availability between 7 am-7 pm (Central time zone) or 8 am-8 pm (Eastern time zone)
  • Possibility to work from home based on business needs
  • Training class will start at the end of October 2020
  • Training will be a minimum of 4-6 weeks from 8 am-4:30 pm (Eastern time zone)


    What you'll do:


    • Determine the intent of policyholders & brokers, and group office personnel inquiries regarding implementation, enrollment and billing and accurately respond by investigating, analyzing and resolving all questions and concerns to meet customer expectations

    • Review and analyze all data submitted and, when necessary, initiate communication with policyholders & brokers to obtain missing information or clarify questions to ensure proper handling on the front end

    • Train and/or provide explanations to policyholders and brokers on billings, enrollments procedures and other business processing when needed - to ensure efficient and effective service

    • Deliver excellent service recovery, to include turning complaint/error situations into an advantage and using every contact as an opportunity to provide a positive customer experience




      About You:

      This is a customer-focused role, requiring a positive approach and many different skill-sets, including:


      • Strong customer service skills, to include excellent relationship management & listening skills

      • Excellent verbal & written communication skills

      • Sound judgment, problem-solving and decision-making skills

      • Great planning & organizational skills, with demonstrated success in establishing priorities, managing multiple assignments concurrently and meeting deadlines

      • Ability to work effectively in a fast-paced dynamic environment & make timely decisions

      • Creative, adaptable and flexible

      • Excellent teamwork skills

      • Basic knowledge of group insurance products




        Valuable Experience:


        • Group insurance experience is strongly preferred

        • Strong background in contract language

        • Bachelor's degree




          What We Can Do For You:


          • A diverse workplace where associates feel a sense of belonging
          • A company that feels like a small, close-knit community, with the strength of a Fortune 500
          • Tuition reimbursement, training and career development
          • Competitive salary, incentives, 401k, flexible work schedules and a healthy amount of time off




            Mutual of Omaha serves more than 4.8 million individual product customers and 39,000 employer groups. Our legacy of stability creates an environment where every associate is encouraged to experiment, innovate and grow in their own unique career path.

            From day one, you'll have the tools to be your best self at work. Here you'll do meaningful work and your talents will have a positive impact on peoples' lives as we help our customers protect what they care about and achieve their financial goals.

            Each associate is a unique contributor to creating a diverse, dynamic, thriving and inclusive workplace. We want you to become engaged --- feel a sense of belonging --- and contribute to the company's exceptional future.

            Join forces with a company that can AMPLIFY YOUR STRENGTHS AND EMPOWER YOUR CAREER.

            For inquiries about the position or application process, contact our HR Helpline at 1-800-365-1405.

            If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at 1-800-780-0304. We are available Monday through Friday 7 am to 4:30 pm CST we will reply within 24 hours.

            Mutual of Omaha and its affiliates are an Equal Opportunity /Affirmative Action Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

            To All Recruitment Agencies: We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

Keywords: Mutual of Omaha, Chattanooga , Service Specialist - Workplace Solutions, Other , Chattanooga, Tennessee

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