Employee Assistance Program (EAP) Counselor
Company: Mutual of Omaha
Posted on: September 9, 2020
Provide Employee Assistance Program (EAP) services to internal
and external individuals and groups. Including assessment, in
moment support, problem solving, resources, plan development,
training and EAP education. Supports the department and EAP
profession through provider network development, referral for
services, case management and follow-up services. WHAT YOU'LL
Provide direct EAP service to employees and eligible family members
through internal and external EAP program.
Internal EAP services involve face-to-face assessment, action
planning, short-term problem resolution, partnership with
community/internal resources, case management and
- External EAP services involve telephonic assessment, action
planning, short-term problem resolution, explanation of services
and EAP education, referral to affiliate providers, resource
referral, case management and follow-up.
- Collaborate with EAP consultants on guided and mandatory
referrals for both internal and external EAP programs. Address job
performance issues with employee, affiliate providers and business
partners to empower meaningful change in the workplace.
- Contribute to maintaining and expanding provider network.
Proficiency at using online directories and resources to locate
potential providers and contract for services.
- Contribute to expansion of service delivery through direct
care, telehealth care and web-based service points of
- Contribute to EAP awareness within Mutual of Omaha by
participating on various committees, employee resource groups or
- Maintain and protect client confidentiality consistent with
acceptable professional standards, ethics and protocol, with
special consideration to appropriate release of information and
consent with workplace referrals.
- Willing to embrace EAP service deliver across a variety of
multimedia tools to meet the client and enhance quality of services
- Willing to accept and collaborate on additional projects to
improve EAP service delivery for employees, companies and business
- Clinical Master's Degree in Counseling, Mental Health, Social
Work, Chemical Dependency or related field.
- Clinically licensed (or clinical license eligible) to practice
Mental Health in Tennessee.
Experience and knowledge in assessment, counseling, chemical
dependency, wellness, workshop design/training, and
Ability to respect and protect confidential information.
Strong attention to detail and ability to multi-task and work in a
Proficient in using Microsoft office and skilled in using on-line
database for record keeping.
Excellent human relations, customer service, teamwork, and
Ability to work on-call 24 hours per day, 7 days per week on a
- Certified Employee Assistance Professional (CEAP) eligible;
- Three or more years experience in the EAP field preferred.
WHAT WE CAN OFFER YOU:
- A diverse workplace where associates feel a sense of
- A organization that feels like a small, close-knit community
and has the strength of a Fortune 500 company
- Tuition reimbursement, training and career development
- Competitive salary, incentives, 401(k), flexible work schedules
and a healthy amount of time off
MUTUAL OF OMAHA:
Mutual of Omaha serves more than 4.8 million individual product
customers and 39,000 employer groups. Our legacy of stability
creates an environment where every associate is encouraged to
experiment, innovate and grow in their own unique career path.
From day one, you'll have the tools to be your best self at work.
Here you'll do meaningful work and your talents will have a
positive impact on peoples' lives as we help our customers protect
what they care about and achieve their financial goals.
Each associate is a unique contributor to creating a diverse,
dynamic, thriving and inclusive workplace. We want you to become
engaged --- feel a sense of belonging --- and contribute to the
company's exceptional future.
Join forces with a company that can AMPLIFY YOUR STRENGTHS AND
EMPOWER YOUR CAREER.
For inquiries about the position or application process, contact
our HR Helpline at 1-800-365-1405.
If you are a qualified individual with a disability or a disabled
veteran, you have the right to request an accommodation if you are
unable or limited in your ability to use or access our career
center as a result of your disability. To request an accommodation,
contact a Human Resources Representative at 1-800-780-0304. We are
available Monday through Friday 7 am to 4:30 pm CST we will reply
within 24 hours.
Mutual of Omaha and its affiliates are an Equal Opportunity
/Affirmative Action Employer. Qualified applicants will receive
consideration without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability or
protected veteran status.
To All Recruitment Agencies: We do not accept unsolicited agency
resumes and we are not responsible for any fees related to
Keywords: Mutual of Omaha, Chattanooga , Employee Assistance Program (EAP) Counselor, Other , Chattanooga, Tennessee
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