Printing Applications Specialist - OH, KY, TN
Company: Eastman Kodak Company
Posted on: May 16, 2020
Kodak is Hiring!
We are looking for a Printing Applications Specialist to join our
Global Sales & Strategy team. This is a VIRTUAL position, but the
successful candidate MUST reside within the assigned territory of
Ohio, Kentucky or Tennessee.
In this role, the Printing Applications Specialist (PAS) is
responsible for the Pre & Post Sales technical support associated
with applicable Kodak CTP and conventional plate solutions and
related equipment (i.e. platesetters, processing equipment, media
and chemistry). The PAS will provide pre-sales support to field
sales representatives to understand customer requirements and
objectives, help set realistic expectations, document and
communicate these expectations, and develop solutions with product
bundles and training that best address customer needs. Post sales
activities will include providing applicable training,
troubleshooting which will include pre press and press room support
for wet and process free technologies, maintenance, and process
consulting for plate customers base.
Key Responsibilities to include:
* Provide Presales Audits and Application Support. Assist sales
representative in communicating the advantages of our plate
portfolio to current and prospective customers. Set the proper
expectations and provide technical guidance to the Sales Force as
well as Kodak customers throughout the sales cycle. Meet with
customers to understand their application and business
requirements, then document and communicate these requirements.
Lead prepress and pressroom audits to ensure a successful
implementation of plate product solutions Work with the Sales force
to close accounts, focus on new and existing accounts, and provide
account success management. Participate jointly with the Sales
Force to ensure the technical integrity and accuracy of the
proposed configuration before delivery to the customer.
* Coordinate with the Field Service Organization. Provide details
to the regional installation team regarding the customer
recommended solution, i.e. in advance of order approval and
pre-site visits. Provide equipment layout schematics and detail,
which can guide the service organization relative to equipment
requirements, power, drains; dimensions etc. Engage local support
resources when required. Communicate with the Kodak Service
organization to ensure that site preparation activities are
completed according to requirements. Ensure that the specifics of
client installations are communicated to the training, applications
and service teams in a timely manner.
* Provide Post-Sales Application Support. Provide installation
support, calibration, training, troubleshooting and maintenance
support of assigned geography and or customer base. Provides
post-sale installation support for applicable digital solutions to
insure connectivity and calibration as required; Provide telephone
based and or on site post-sale application troubleshooting (non
break/fix hardware) diagnostic and technical support for applicable
solutions. Provides pre press and press room maintenance support
through routine telephone and on-site visits, as available, to
insure that solution is performing to specification; customer is
maximizing the use of the solution and applicable consumables
* Deliver Process Control Services. Support, consult and implement
packaged professional services (applications support, education and
training initiatives, color calibration, etc.). The programs will
support digital prospects and customers by maximizing sales,
profits and print volumes.
Required Skills/Experience (i.e., Skills, Systems Knowledge,
Degree, Physical, etc.):
* High Level of Printing and Plate Technology or a related
discipline, or a combination of equivalent education and/or
* 5-7 years of technical support experience in the commercial
printing industry. Knowledge of various plate technologies (Analog
and Digital), platesetter output devices, CTP workflow and
application, prepress and pressroom application expertise.
* Willingness to travel to support geographic region as
Kodak is an Equal Opportunity/Affirmative Action Employer.
Applicants are free to apply without regard to race, color,
religion, sex/gender, gender identity, sexual orientation, marital
status, pregnancy, genetic information, citizenship status,
national origin, age, disability or veteran status or any other
Federal or State legally protected classes. Read
Keywords: Eastman Kodak Company, Chattanooga , Printing Applications Specialist - OH, KY, TN, Other , Chattanooga, Tennessee
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