Customer Service Representative
Company: Insight Global
Location: Marietta
Posted on: January 23, 2026
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Job Description:
Job Description Job Description About RXO: RXO Logistics is the
largest provider of last mile logistics for heavy goods in North
America. Last mile is a critically important part of the supply
chain that benefits from scale, technology and experience. RXO -
Smart solutions to move your freight - RXO Job Description: As a
Customer Service Representative, you will ensure that we deliver on
our promise of outstanding service. You’ll work with customers,
business partners and drivers to make sure we are meeting our
commitments and delighting our customers at every step of the
experience Day to Day: Assist customers and business partners via
telephone and email Handle customer complaints in a calm,
professional manner Diagnose, assess, and resolve problems or
issues Monitor progress of delivery routes Scan haul-away pods and
verify stamps Process changes or cancellations to delivery orders
Requirements: Experience with Microsoft Office programs such as MS
Project, Word, Excel and PowerPoint. At least 1 year of customer
service experience 1-year related experience preferably within a
transportation/logistics/supply chain/warehouse environment Strong
customer service skills and the ability to satisfactorily resolve
issues Solid ability to multitask with exceptional organizational
skills Ability to thrive under pressure while delivering solutions
that exceed customer expectations Compensation: $19/hr Exact
compensation may vary based on several factors, including skills,
experience, and education. Benefit packages for this role will
start on the 1st day of employment and include medical, dental, and
vision insurance, as well as HSA, FSA, and DCFSA account options,
and 401k retirement account access with employer matching.
Employees in this role are also entitled to paid sick leave and/or
other paid time off as provided by applicable law.
Keywords: Insight Global, Chattanooga , Customer Service Representative, Logistics, Transportation & Drivers , Marietta, Tennessee
