***Customer Service Expert
Posted on: October 12, 2019
Be the Expert. Revolutionize Wireless.
Welcome to the Un-carrier. T-Mobile is changing wireless for good
and now we're changing Customer Care for everyone. T-Mobile is
doing something the carriers can't. We're bringing together a Team
of Experts to give our customers an experience unlike any other.
We're breaking all the rules and putting customers first. No more
talking to machines, no more transfers. Customers have their own
team ready to resolve whenever and however they want. And you're
invited to join the revolution to be Famous for Care.
Bring your smarts, individualism and your passion to the coolest
role in customer care today - hands down! Being an Expert is about
creating experiences that make customers happy and want to stay
longer by building trust through resolution. We'll count on you to
deliver the Un-carrier experience!
Your career with us will begin as an Associate Expert and after
proving your skills, you'll have opportunities to promote to Expert
and eventually become a Sr. Expert! We want T-Mobile to be your
career destination. We'll partner with you to grow your career by
providing ongoing opportunities to hone your skills and achieve
your career aspirations.
Okay, wait, we know what you're thinking: how do I become an Expert
if I'm just joining T-Mobile? Great question. Here's the deal:
bring your passion for customers and excitement for technology -
we'll invest in you to become the Un-carrier Expert you were meant
Here's what we'll count on you to do:
--- Create happy customers - we were named #1 in customer
satisfaction every month in 2016 by Nielsen. So we are all about
the customer experience and owning customer issues with the tools,
knowledge and support to resolve.
--- Provide exceptional service so customers stay longer - we bring
our life experiences, knowledge and passion for exceptional service
to all we do. We personalize every interaction and provide
solutions to take care of our customers and create lifelong
--- Offer thoughtful product and service recommendations - we make
recommendations that make sense for our customers in helping them
get the most out of their Un-carrier experience.
--- Have serious fun - we don't take ourselves too seriously.
Changing wireless for good is what we do and we love having fun
What we're looking for in an Expert:
--- You have a High School diploma or GED
--- You're a pro on the computer
--- You know how to juggle multiple tasks at the same time
--- You have an excitement about mobile devices and/or
--- You have the flexibility to work any shift, including nights
and especially weekends
--- Ability to embrace change and adapt as we continue to define
this new role
--- Ability to read and follow instructions for specific customer
--- Ability to exercise basic judgment in identifying and
implementing solutions to customer concerns and inquiries with
supervision and guidance from managers
--- Ability to work as part of a team to achieve individual and
--- Completes training requirements to learn new skills and
processes, grow knowledge of systems, and develop proficiency on
company values, organizational requirements, and competencies
needed for the Expert role
--- Also responsible for other duties/projects as assigned by
business management as needed
Come on. You know this is the challenge you've been looking for.
Take the plunge and apply today. We offer incredible benefits,
competitive pay and bonuses, and the chance to build a career that
you can take in any direction you want to go! Let's do this
--- At least 18 years of age
--- Legally authorized to work in the United States
--- High School Diploma or GED
--- Pre-employment background screen
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is
redefining the way consumers and businesses buy wireless services
through leading product and service innovation. The company's
advanced nationwide 4G and 4G LTE network delivers outstanding
wireless experiences for customers who are unwilling to compromise
on quality and value. Based in Bellevue, Washington, T-Mobile USA.
Inc. provides services through its subsidiaries and operates its
flagship brands, T-Mobile and Metro by T-Mobile. For more
information, please visit http://www.t-mobile.com
We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc.
is an Equal Opportunity Employer. All decisions concerning the
employment relationship will be made without regard to age, race,
ethnicity, color, religion, creed, sex, sexual orientation, gender
identity or expression, national origin, marital status,
citizenship status, veteran status, the presence of any physical or
mental disability, or any other status or characteristic protected
by federal, state, or local law. Discrimination or harassment based
upon any of these factors is wholly inconsistent with our Company
values and will not be tolerated. Furthermore, such discrimination
or harassment may violate federal, state, or local law.
Keywords: T-Mobile, Chattanooga , ***Customer Service Expert, IT / Software / Systems , Chattanooga, Tennessee
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