Service Desk Analyst
Company: Summit 7 Systems
Location: Madison
Posted on: April 1, 2026
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Job Description:
Salary*: $40,000 - $55,000 *Dependent upon qualifications This
position requires U. S. citizenship and the ability to successfully
pass an in-depth background check screening. Summit 7 is here to
rise above the ordinary. The work we do here goes far beyond
day-to-day projects - it further protects the US defense industrial
base from cyber threats, fosters thought leadership, and creates
growth opportunities. Our support staff, sales team and technicians
are all coming together to make a difference. We also recognize
that you're a person with life beyond work, that's why we invest in
these meaningful health and welfare benefits: Excellent
health/dental benefits from BCBS See into the future with our
luxurious VSP vision benefits Prepare for the long-haul courtesy of
our 401k with company matching Unlimited mobile phone plan 10 days'
vacation, 7 days sick time Bonuses and salary increase potential
via our certifications plan We do cool work here, defying
expectations by simply being who we are - each of us makes an
impact. Essential Functions: IT support relating to technical
issues involving Microsoft's core business applications and
operating systems Monitoring and support of Azure Backups
Management of Exchange Online, SharePoint Online, Teams, OneDrive
for Business, Cloud App Security, Intune, and Azure Active
Directory Basic technical support at the network level: WAN and LAN
connectivity, routers, firewalls, Wi-Fi, and security Basic remote
access solution support: IPSEC & SSL VPN, Remote Desktop Services,
etc. Monitor the remote monitoring and management system alerts and
notifications and respond accordingly through service tickets
Consistently documenting changes and updates to client environments
Communication with clients as required; keeping them informed of
incident progress, notifying them of impending changes, and agreed
outages Additional responsibilities include, but are not limited
to: Resolute dedication to unparalleled customer service. Fast
turnaround of client requests. Ability to work in a team and
communicate effectively. Ensure requests are routed to the proper
resource in order to be resolved quickly and efficiently Escalate
service requests appropriately Responsible for entering all time
and expenses as they occur Continuous education, expansion, and
refinement of technical knowledge, and credibility through industry
standard certifications Enhancing customer relations Interpret and
discuss information with others and regularly provide and recommend
actions involving complex issues Demonstrate professional attitude
with client over the phone, on-site, and through emails to resolve
all client requests/questions Other duties as assigned Requirements
Associates or bachelor's degree in computer science or MIS from a
reputable institute OR two (2) years of IT or related experience.
Special preference for service desk/desk-side support. CompTIA
Security Certification Candidate must be open to any shift, on-call
rotations, and potential weekend work to support a 24/7 operation.
Office 365 Administration Windows 10/11 Administration Incredible
customer service skills Ability to work independently and a strong
desire for personal and professional development Ability to
identify and evaluate trends in industry best practices and
policies All candidates MUST BE a U.S. citizen with the ability to
pass an extensive background check. Proof of citizenship and
eligibility to work must be provided immediately upon hire. Failure
to provide required documents will be cause for termination of
employment until such time that the documents are provided.
Optional / Desired Network Certification ConnectWise and Kaseya
Knowledge Windows Server 2008R2, 2012R2, 2016 Administration
Virtualization technologies: primarily Microsoft and VMWare VCP
and/or Cisco CCNA Network technologies such as TCP/IP, firewalls,
SSL VPN appliances, and IPSEC tunneling Microsoft MCSE Summit 7
Systems is an equal opportunity/ affirmative action employer and an
alcohol and drug-free workplace. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or veteran status. Summit 7 Systems requires
background investigations. Any offer of employment is contingent
upon the results of a reference/background check. We are a drug and
alcohol-free workplace and require pre-employment drug sc
reening.
Keywords: Summit 7 Systems, Chattanooga , Service Desk Analyst, IT / Software / Systems , Madison, Tennessee
