Help Desk Support Specialist - IRES000010
Company: GeoControl Systems, Inc.
Location: Huntsville
Posted on: February 19, 2026
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Job Description:
Job Description Job Description GeoControl Systems, Inc.as a
HUBZone company, is required to maintain a Federally mandated level
of employees that reside (home residence) in a qualified HUBZone.
ONLY applicants whose home address lies in a qualified HUBZone or
be wiling to relocate to one will be considered for this position.
You can verify whether you reside in a HUBZone by using the
following website: https://maps.certify.sba.gov/hubzone/map
Description of Duties: The Help Desk Support Specialist supports
the Missile Defense Agency (MDA) on the Integrated Research and
Development for Enterprise Solutions (IRES) contract. The candidate
will: • Collect and analyze data to provide technical resolutions •
Provide remote troubleshooting support for break fix issues •
Provide escalation and status updates to MDA customers • Provide
technical support for enterprise projects that affect Service Desk
workflows • Resolve daily battle rhythm tasks • Track all work
using the Remedy ticketing system • Utilize the mature knowledge
database to assist customers Resumes, in month and year format,
must be submitted with application in order to be considered for
the position. The selected candidate may be assigned as an employee
for one of our teammate companies. Requirements Basic Requirements:
• Must have 6, or more, months of directly related experience •
Must have experience working in a customer-facing role. • Must have
Microsoft Office and Access Database experience • Must have
experience at working independently and in a team-oriented,
collaborative environment • Must have experience working with
geographically dispersed teams • Must have DoD 8570 IAT Level II
Certification or higher by employment start date (example: CompTIA
Security CE) • Must have an active DoD Secret Security Clearance
Must Reside in a HUBZone or willing to relocate to a HUBZone
https://maps.certify.sba.gov/hubzone/mapcenter=44.722800,
-103.249700&zoom= Desired Requirements: • Have an ITILv3
Foundations certification • Have Remedy experience • Have desktop
support, service desk/help desk or call center experience This
position is expected to pay $36.05/hr – $39.42/hr; depending on
experience, education, and any certifications that are directly
related to the position Benefits GCS health and welfare benefits
are designed to invest in you, and in the things you care about.
Your health. Your well-being. Your security. Your future. Typical
benefits offered include flexible work schedules and opportunities
to work remotely, educational reimbursement, retirement benefits
(401K, Roth), health benefits, tax saving options, disability
benefits, life and accident insurance, voluntary benefits, paid
time off and paid holidays, and parental and pregnancy leave.
Keywords: GeoControl Systems, Inc., Chattanooga , Help Desk Support Specialist - IRES000010, IT / Software / Systems , Huntsville, Tennessee
