Manager - IT Operations and Support
Company: Unifi Aviation, LLC
Location: Atlanta
Posted on: January 2, 2026
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Job Description:
General information Job Title Manager - IT Operations and
Support Date Monday, September 15, 2025 Entity Unifi Aviation, LLC
Posting City Atlanta Posting State Georgia Exempt or Non-Exempt
Position Exempt Requirements and Description About the Role: We’re
seeking a Sr. Manager of IT Operations Service and Support to lead
our IT support services, including the service desk, end-user
support, and IT asset lifecycle management. This role will oversee
hardware and software procurement, vendor management, and ensure
exceptional IT service delivery across the organization. Key
Responsibilities: Lead IT service desk and support teams; drive
operational excellence and user satisfaction Manage IT hardware and
software procurement, licensing, and inventory Oversee incident,
request, and problem management using ITIL best practices Maintain
service SLAs and lead continuous improvement initiatives
Collaborate with cross-functional teams to align IT support with
business goals Monitor vendor performance and ensure contract
compliance What You Bring: 8 years of IT operations or support
experience; 3 years in leadership Experience managing IT asset
procurement and lifecycle Strong knowledge of ITSM tools (e.g.,
ServiceNow, Jira) and ITIL framework Excellent communication,
leadership, and vendor management skills Bachelor's in IT,
Business, or related field (Master’s or certifications a plus) Why
Join Us? Impactful leadership role in a growing IT organization
Competitive compensation and benefits Opportunities for innovation
and automation Collaborative and inclusive culture Unifi Aviation,
LLC. is an Equal Opportunity Employer. " Unifi is committed to
equal opportunity employment regardless of race, color, ancestry,
religion, sex, national origin, sexual orientation, age,
citizenship, marital status, disability or veteran status."
Keywords: Unifi Aviation, LLC, Chattanooga , Manager - IT Operations and Support, IT / Software / Systems , Atlanta, Tennessee
