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Information Technology Administrator

Company: Gestamp North America
Location: Chattanooga
Posted on: February 23, 2021

Job Description:

JOB SUMMARY:The IT Administrator provides exceptional customer-focus to the coordination of IT Business Systems and Infrastructure. This includes supporting the implementation of corporate and local Business Systems as well as the IT infrastructure required to support them. Uses knowledge and expertise to conduct independent research and coordinate efforts to solve issues by identifying Internal/External resources.DUTIES AND RESPONSIBILITIES:1. Responsible for facilitating clear understanding of all business processes, goals, and drivers in order to effectively support ERP business systems, processes, and training solutions.2. Act as main liaison between the local operations team, corporate and division teams, to support the deployment of Gestamp systems.3. Responsible to provide local IT issues support. This includes addressing at a local level, or escalating and following to resolution.4. Responsible for coordinating the local team for deployment and support to the infrastructure required to run business systems, this includes:?? Supporting desktop/laptop equipment at assigned location for hardware/software installations, maintenance, tests, and upgrades.?? Execution of daily processes according to policy (backups, reports, documentation, and daily routines)?? Identify, track and manage technology related issues via the available service desk tools.?? Ensure the accuracy of information and data available to end-users.?? Test hardware and software, making necessary changes to correct any issues.?? Provide remote PC support and troubleshooting.5. As part of the NA IT group, build, develop, and grow any business relationships vital to the success of IT and technical support.6. Modify IT systems or applications using knowledge, skills and abilities; documenting the steps used to resolve an issue.7. Consult with end users to ensure each problem is solved to his or her satisfaction.8. Interacts with other IT members from NA to restore service and/or identify and correct core problems.9. Simulates or recreates end user problems to resolve operating difficulties.10. Collaborate with management to achieve team goals and initiatives.11. Uses independent judgment to determine which issues need to be escalated to management, vendors or suppliers.12.Support the Company's mission, vision, values and goals in performance of daily activities.13. Maintain high standards of housekeeping throughout the work area.14. Any other job duties deemed necessary or appropriate.* Server Administration 20% -Servers that keep all the plant data need to be managed daily. Tasks monitoring, Logs review are some tasks that need to be done regularly.Also, RAID (Redundant array independent disk) configuration needs to be reviewed and managed weekly. The data synchronization for our Netapp servers needs to be reviewed daily as well.Also, our backup system, using Simantec solution has been configured on this servers.* Network Administration 20% - Switches that allow all the connections for the entire plant need to be maintained. It's very common in our plant that different ports of the switches are blocked because of bad usage of the devices behind his port. Connecting to the administrative console would be needed in these cases.* Automatic Production Declaration Troubleshooting 60% - Automatic Production Declaration is a very up to latest technology systems that allows our facility to report automatically the parts produces in the different cells. This system connects our ERP (SAP) transactional data with the signals that come from the robots in our PLC. Understanding both systems and capabilities is something that is needed as the IT role would be the only one with the complete picture of both systems and would be the only one capable of solving problems. Connecting and troubleshooting the Kepserver that receives all the messages is key to know how to solve problems. Advanced knowledge in GSS is needed.EDUCATION AND EXPERIENCE:1.Education: 4 year college degree in a computer related field OR equivalent work experience;2. Experience: 2+ years in manufacturing environments; 3+ years Help Desk/LAN support experience; 2+ years supporting ERP solutions, SAP highly preferred; 1+ years supporting EDI; 2+ years managing projects;3. Experience: Desktop supportKNOWLEDGE, SKILLS, AND ABILITIES:1.Strong problem solving skills2. Strong knowledge of MS Office applications, Windows Server 2003 and Citrix applications3. Working familiarity with TCP/IP4. Ability to set-up and maintain Hardware / Software systems, Backup Exec Backup Software, and Network Printer Management5. Ability to work independently with little supervision6. Highly desirable: Active Directory knowledge, Microsoft Certifications (MCST), ability to communicate in Spanish (written and spoken).PHYSICAL AND MENTAL REQUIREMENTS OF THE POSITION:1. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus2. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to handle, manipulate, or feel objects, tools or controls, reach with hands and arms, climb stairs, talk and hear3. Employee must occasionally lift or move up to 50 pounds4. While performing the duties of the job, the employee is exposed to weather conditions prevalent at the time5. The noise level in the work environment is usually moderate6. The ability to listen to and understand information and ideas presented through spoken words and sentences7. The ability to communicate information and ideas in speaking so other will understand8. The ability to concentrate on a task over a period of time without being distracted

Keywords: Gestamp North America, Chattanooga , Information Technology Administrator, IT / Software / Systems , Chattanooga, Tennessee

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