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Environmental Services / Custodial Operations Manager 2

Company: Sodexo
Location: Chattanooga
Posted on: September 13, 2019

Job Description:

Unit Description Sodexo is seeking an Environmental Services / Custodial Operations Manager 2 for Erlanger Medical Center located in Chattanooga, TN. The Erlanger Health System (http://www.erlanger.org/) is a multi-hospital system with five hospitals based in Chattanooga: the Baroness Hospital, Children's Hospital at Erlanger, Erlanger North Hospital, Erlanger East Hospital, and Erlanger Bledsoe Hospital, located in Pikeville, TN. Erlanger is the 7th largest public hospital in the United States and has been recognized as "Chattanooga's number one hospital" by U.S. News and World Report. Working for Sodexo: Sodexo is the North American leader for Quality of Life Services. More than 125,000 Sodexo employees work to improve the quality of daily life for our 9,000 client sites and more than 15 million customers a day in North America. We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance ... every day. Our Sodexo Health Care Environmental Services/Housekeeping teams work to direct housekeeping operations at health care client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction. At Sodexo Health Care, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience. We are looking for a candidate who:

  • has experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a health care housekeeping system;
  • has experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
  • possesses strong leadership skills and has the ability to work independently to drive program compliance and reach project target dates of completion;
  • has the ability to analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;
  • has experience effectively managing projects within agreed upon timelines;
  • is results and safety driven
  • has in-depth knowledge of housekeeping systems and procedures;
  • has experience with vendor and contract management, as well as union and contract negotiations;
  • has experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;
  • has 3-5 years previous custodial / housekeeping or similar management experience., in a hospital, healthcare experience preferred but not required;
  • has strong financial acumen and budget management experience; and
  • is able to multi-task and set priorities
  • is proficient with computers and other technology;
  • is bi-lingual with proficiency to communicate in the predominant native language of his or her team (preferred).
  • Has the ability to work an evening shift (approximately 2PM - 12AM Schedule) with a weekend and holiday rotation. Key Responsibilities:
    • Responsible for driving client and patient satisfaction scores
    • Provides a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
    • Works with the Environment of Care Committee and Infection Prevention Director
    • Effectively manages the Unit Operating System
    • Supports a diverse and inclusive workforce Benefits Sodexo offers a competitive salary, paid training, extensive education and continuous learning opportunities, and a comprehensive benefits package designed with work-life balance in mind that includes 3 weeks of vacation during the first year of employment. Apply Now! Are you ready to start your Sodexo career? Apply now! Not the job for you? At Sodexo, we offer Environmental Service/Housekeeping positions in Healthcare and Senior Living locations across the United States. Continue your search for ES/Housekeeping jobs. Click here to learn more about our benefits: https://www.sodexousa.com/home/careers-usa/why-choose-us.html Click here to learn more about Sodexo EVS and join our Talent Community: http://www.sodexohousekeepingjobs.com Position Summary Provides management oversight for Environmental Services exempt and non-exempt level staff (client and/or Sodexo employees) in the delivery of Sodexo Environmental Service Programs. Ensures Environmental Service programs are in place and functioning according to design to consistently meet all company, client and regulatory requirements. Key Duties-Establishes a safe work environment for clients, customers and staff by ensuring equipment safety and compliance with Sodexo safety and loss prevention programs and by providing safety-related training and equipment inventory and maintenance. -Assumes GM responsibilities and authority in his or her absence -Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities, and monitoring compliance to operating standards. -Ensures compliance with application of all Sodexo Quality Assurance and Regulatory standards within the contractually agreed upon scope of services. -Establish and/or adhere to defined operating standards, develops and implements quality improvements and ensures direct reports and staff adhere to the standards and expectations. -Assists with Management of Environmental Service budget by ensuring full compliance to established operating standards, monitoring costs (e.g. labor, inventory, equipment, and material), and taking corrective action as needed. Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Qualifications & Requirements Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo, Chattanooga , Environmental Services / Custodial Operations Manager 2, Hospitality & Tourism , Chattanooga, Tennessee

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