Company: Shane's Rib Shack
Posted on: January 26, 2023
The Shift Leader is responsible for managing the daily operations
of our Shane's Rib Shack Southwest Grill. This includes ensuring
that all guests are satisfied with their dining experience,
overseeing the development and performance of team members. In
addition, they are responsible for optimizing profits by utilizing
- Oversee and manage all areas of the restaurant to Ensure guest
satisfaction and increased profitability.
- Ensure 100% guest satisfaction in areas of Quality, Service &
Cleanliness. If that goal is not met, take any and all actions
needed to ensure that the dissatisfied guest becomes a regular
- Provide direction to team members regarding operational and
procedural issues. We do it the Shane's Rib Shack Way!
- Develop all team members by providing ongoing feedback.
- Create a work environment that is known in the community to be
"the place to work".
FOOD SAFETY AND PLANNING
- Enforce sanitary practices for food handling, general
cleanliness and maintenance of exterior, kitchen and dining
- Ensure compliance with Shane's Rib Shack/Sterling Operational
- Maintain a professional image including cleanliness, uniforms
and appearance standards.
- Manage food flow from ordering, receiving, storing and serving
to ensure high quality product, proper portioning and low
- Ensure that proper security procedures are in place to protect
guests, employees and Sterling assets.
- Ensure a safe guest and working environment to reduce the risk
of injury and accidents. Complete all necessary reports in a timely
manner in the event that a guest or employee is injured.
- Effective shift management.
- Previous restaurant experience recommended.
- Knowledge of computers (MS Word and Excel)
- Must possess a valid drivers license.
- Must be eligible to work in The United States.
- Must agree to a background check.
- Self-discipline, strong initiative, leadership ability and
- Pleasant, polite manner with a neat, clean appearance.
- An effective motivator.
- Must be able to handle the pressures of simultaneously
coordinating a wide range of activities and team members to ensure
100% guest satisfaction.
- Must possess good communication skills.
- Ability to effectively multi-task.
- Ability to effectively supervise 15-25 team members to achieve
- Position requires prolonged standing, bending, stooping,
twisting, lifting items and supplies weighing 50 pounds, and
repetitive hand and wrist motion.
- Ability to perform all functions at the restaurant level as
well as delivering caterings as needed.
- Work with hot, cold and hazardous restaurant equipment.
Operation of phones, computers and other office equipment.
- Reports to General Manager/Operating Partner and Assistant
Manager for his or her restaurant.
- Completes job responsibilities and performance objectives in a
timely and effective manner and in accordance with Sterling
policies and procedures.
- Maintains a harmonious working environment that will maximize
team member morale, tenure, productivity and
- Always be a positive representative of Sterling Restaurants to
team members and the community.
- Perform other duties and responsibilities as required or
Keywords: Shane's Rib Shack, Chattanooga , Shift Supervisor, Hospitality & Tourism , Rome, Tennessee
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