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CUSTOMER SERVICE SUPPORT SPECIALIST (CSA)

Company: R E Garrison Trucking Inc
Location: Chattanooga
Posted on: January 16, 2022

Job Description:

R.E. Garrison Trucking, Inc.Job Description Job Title: Customer Service AssistantFLSA Status: Non-ExemptReports To: Customer Service Director Job Summary: The Customer Service Assistant is the primary source of contact between the RE Garrison Customer Service Department and the Customer. The Customer Service Assistant is responsible for ensuring that the customer inquiries are resolved in a timely manner with impeccable Customer Service.Job Requirements:Minimum Knowledge, Skills, Experience Required Education: High School diploma or equivalent. Ability to read and write. Advanced education a plus. Experience: Previous customer service experience preferred. Knowledge of the Trucking Industry a plus. Additional Skills/Abilities: Ability to interact and communicate effectively over-the-phone, through e-mail and face to face, ability to recognize when action is necessary and to implement the required actions within a reasonable time, ability to prioritize workflow in order to use time effectively, ability to perform mathematical calculations in order to calculate transit times. Good working knowledge of Microsoft Word, Excel and Outlook. Duties: Deals with customers and vendorsUtilizes email and telephoneResponds and updates requests promptlyRequests and schedules appointments immediatelyMaintains records of interactions with vendors in an orderly mannerCoordinates with customer service to find solutions and resolve matters such as missed appointments, etc.Maintains open line of communication with assigned Customer Service Representative.Represents the Company for business development and resolution of service issuesOther duties as may be assigned To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential duty and/or function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. Employment with R. E. Garrison is at-will, which means that either you or the Company can end the employment relationship at any time with or without cause or notice. PI160807475

Keywords: R E Garrison Trucking Inc, Chattanooga , CUSTOMER SERVICE SUPPORT SPECIALIST (CSA), Hospitality & Tourism , Chattanooga, Tennessee

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