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Customer Service Technical Support

Company: GSI
Location: Chattanooga
Posted on: January 15, 2021

Job Description:

A fast growing (200% annually) technology company in Chattanooga is hiring for a Customer Service Tech Support! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Responsibilities:
Assist customers with their inquiries through phone calls, emails, and ticketing system, Zendesk.--Provide information about the products and servicesAccurately and quickly document all notes, assistance provided, action take, etcTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and servicesMaintain working knowledge of products and technologies-----Qualifications:Previous experience in customer service, sales, or other related fields1 year of experience in customer service or call center preferred, but not required--Ability to build rapport with clientsProficient with Microsoft Office, Google Docs, and Google SheetsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills

Keywords: GSI, Chattanooga , Customer Service Technical Support, Hospitality & Tourism , Chattanooga, Tennessee

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