Customer Service Representative
Posted on: September 17, 2020
Job Posting End Date: 10/12Unum is a company of people serving
people. As one of the world's leading employee benefits providers
and a Fortune 500 company, Unum's financial protection benefits
help protect more than 36 million working people and their families
from the financial impact of illness or injury. Unum's three
distinct, but similarly focused US businesses - Unum US, Colonial
Life, and Starmount Life - are each a market leader in making
disability, life, accident, critical illness, dental, and vision
insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US
operations in Portland, Maine, Worcester, Massachusetts, and
Glendale, California with over 35 field offices nationwide.
Colonial Life is headquartered in Columbia, South Carolina with
over 40 field offices nationwide. Starmount Life is based in Baton
Rouge, Louisiana, and is the dental and vision center of excellence
for Unum in the US.General Summary:Looking for a company where you
can make an impact? As a Customer Service Representative , you will
be the first point of contact for our inbound customers calls and a
direct representation of our brand. You will have the rewarding job
of creating exceptional customer experiences; ensure information is
accurate; and operate with empathy and integrity.
This role provides a strong foothold into an organization and
company with multiple career paths and the environment to be your
best you here.To learn more about a day in the life of a Customer
Service Representative at Unum, watch this video!
What we offer?
- Starting salary $15.86 per hour
- Opportunity to Work Full-Time from Home
- Medical, Dental, and Vision benefits available on the first day
- Defined Contribution Plan along with 401K matching to help you
plan for your retirement
- Paid Time Off, holiday and leave programs
- Flexible Breaks
- Tuition Reimbursement
- Paid Family Leave
- Employee assistance programs
- Business casual dress code
- Volunteer opportunities
- Employee resource groups with a strong focus on diversity and
Training and development: We will provide you with in-depth
knowledge of our products and a strong base for launching your
career with Unum. Our Customer Service Representative multi-level
career path means you will be recognize and promoted as you achieve
specific milestones. Other career opportunities include:
- Monthly development time and ongoing training
- Multi-level CSR Career ladder that includes advancement within
the role, mentoring, quality auditing, training, process
improvement and opportunity for leadership roles within the
What we expect from you:
Principal Duties and Responsibilities
--- Respond to customer inquiries with timely and accurate
--- Utilize resources and tools to accurately respond to customer
--- Meet the expectations of the quality/productivity standards to
ensure privacy of our customers.
--- Demonstrate a passion for the values outlined in the We are
Unum value statements.
--- Successful completion of Contact Center training program,
including demonstrating on phone proficiency and passing required
--- Understand and strive to meet or exceed daily productivity
goals while providing excellent and consistent customer
--- Ability to work an assigned shift between the hours of 8am-8pm
(ET), Monday through Friday.
--- Reliable attendance in accordance with Contact Center
--- May perform other duties as assigned.
--- High school diploma or equivalent required (college degree is a
--- Demonstrated customer service experience and/or experience in a
customer service-oriented environment.
--- Experience in a similar role within Customer Service and/or
retail, service industry, hospitality is a plus.
--- Strong customer service orientation with demonstrated
commitment to meet customer needs.
--- Solid verbal/written communication and interpersonal
--- Demonstrated ability to work in a fast paced, structured
environment, handling large call volumes.
--- Computer proficiency (familiarity with Microsoft systems,
Outlook, Word, Excel, etc.) and ability to work in multiple systems
and applications is essential.
--- Self-directed with the ability to perform both as part of team
--- Ability to adapt and work effectively in a continuously
--- Consistently demonstrate a high level of professionalism
through a strong work ethic and commitment to creating a positive
--- Detail oriented with a focus on quality and consistently
meeting daily productivity goals.
--- Professional accountability and ability to maintain reliable
and predictable attendance.
Requirements for Work From Home workers:
- Must be located in the Chattanooga, TN area and be able to
commute to the Chattanooga, TN Home Office.
- Internet Connection must be reliable, consistent quality with
speed of 25 MB download/5MB upload. DSL is not an approved internet
connection for this position.
- A separate, quiet dedicated work space must be established at
remote site for the purpose of performing work duties. This area
must be maintained in a safe condition, free from all hazards
Unum and its family of businesses offer world-class training and
development, generous compensation and benefits packages, and a
culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified
applicants and employees for hiring, placement, and advancement,
without regard to a person's race, color, religion, national
origin, age, genetic information, military status, gender, sexual
orientation, gender identity or expression, disability, or
protected veteran status.
Keywords: Unum, Chattanooga , Customer Service Representative, Hospitality & Tourism , Chattanooga, Tennessee
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