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Customer Service Representative

Company: Advanced Technical Ceramics Company
Location: Chattanooga
Posted on: January 16, 2020

Job Description:

AdTech Ceramics is based in Chattanooga, TN and is a leader in the manufacture of technical ceramic components to customers worldwide. AdTech is seeking an experienced Customer Service Representative to answer customer calls, take orders / order data entry, new account setup and order follow-up. The ideal candidate will have previous experience in a manufacturing customer service role servicing the needs of the customers and supporting the sales force. Primary functions include but are not limited to: -- All aspects of sales orders from order entry, order changes, and filing of customer paperwork -- Generating and sending sales quotations -- Assisting customers with sales inquiries, current order status, invoices and returns -- Perform contract review to ensure accuracy and prepare order acknowledgements -- Act as a liaison with other internal departments to ensure customer requests/inquires are handled accordingly. -- Participate in daily production/planning meetings -- Work closely with manufacturing for order status and to help expedite orders -- Answering phones and assist customers with customer service related inquiries -- General filing, processing incoming mail -- Perform other duties as requested -- Occasional travel to exhibitions may be required. Experience - at least 3 years of customer service in a manufacturing environment (Required) Education - 2 year college degree minimum, 4 year degree preferred R AdTech Ceramics offers a comprehensive compensation package that includes health care benefits, dental/vision, disability, life insurance, a 401(k) plan with company match and more. EOE/AAP www.adtechceramics.com Demonstrate excellent customer service skills Retain current customer base by providing excellent customer service Track all customer service requests and queries Answering customer queries and inquiries via telephone and email Assisting with customer service issues Providing outstanding customer service at all times Processing customer orders for all customer types Taking customer orders & dealing with general customer queries Handling both inbound & outbound calls and providing high quality customer service Take ownership of solving customer issues through proactive customer service Answering technical queries via phone call and email from customers and all departments

Keywords: Advanced Technical Ceramics Company, Chattanooga , Customer Service Representative, Hospitality & Tourism , Chattanooga, Tennessee

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