Clinical Patient Services Representative
Company: Aylo Health
Location: Canton
Posted on: February 17, 2026
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Job Description:
Job Description Job Description At Aylo Health, we work together
to enrich the health and well-being of every life we touch. Our
mission is to make quality healthcare simple and convenient.
Because healthy people can do amazing things! We offer a work
environment that values the creation of lifelong relationships,
while also providing opportunities for growth and career
development. We strive to care for each other with the same passion
with which we care for our patients. Aylo Health offers competitive
pay to team members who provide high-quality care, while delivering
an exceptional patient experience. JOB SUMMARY: The Level II
Clinical Patient Services Representative is a Medical Assistant or
LPN that will be assigned to one of Aylo Health's Clinical offices
and is responsible for managing the encounters, and clinical
relationship between provider and patient while driving best in
class patient experience. These consists of but not limited to
ensuring The Level II Clinical Patient Services Representative
serves as a key member of the Care Team for a designated office and
assists with post-visit communications and workflows to facilitate
quality healthcare and a best-in-class patient experience. This
includes ensuring patient diagnostic imaging, labs, prescriptions,
and other activities are processed timely and accurately, and
according to the providers' direction. ESSENTIAL FUNCTIONS:
Initiate outgoing calls to patients with pending post visit care
Manage patient care and provider relation Manage turnaround time
for encounters Server as a point of escalation for a Level I
Clinical MA Receive and process e-prescription request from the
pharmacy Call-in and submit patient medication to pharmacy as
instructed by provider Contact insurance companies to receive prior
authorization for medication Correspond with providers through
electronic medical record system (eClinicalWorks) regarding patient
activity Answers patient inquiries regarding general medical
questions Obtain necessary personal and clinical information from
patients Accurately document telephone encounters Receive test
results from providers through telephone encounters Contact
patients by phone in a timely manner, ensuring test results are
conveyed accurately and privately following all HIPAA regulations
as instructed by the patient record Performs other duties as
assigned QUALIFICATIONS REQUIRED: High School graduate or
equivalent education Proven history of driving a positive patient
experience Completion of an accredited Medical Assistant Program
with a current Medical Assistant Certification/Registration 3
years' work experience in a clinical private practice setting with
EMR experience Must be able to work quickly and efficiently to
initiate high volume of outgoing calls Demonstrated ability to
organize, coordinate, prioritize, and facilitate many on-going
tasks Professional verbal and written communication skills Ability
to work independently or with a team Must be able to report to work
as scheduled without delay; to include rotating evening shifts
until 7pm Professional appearance and positive attitude Excellent
communication and problem-solving skills. We offer our employees a
comprehensive benefits package that includes: Medical insurance
with prescription drug coverage Dental insurance Vision insurance
Company-paid basic life insurance 401(k) with company match
Dependent Care Flexible Spending Account Healthcare Flexible
Spending Account Paid time off AYCC1 Aylo Health is an Equal
Opportunity Employer
Keywords: Aylo Health, Chattanooga , Clinical Patient Services Representative, Healthcare , Canton, Tennessee
