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Corporate Group Sales Manager

Company: Ascent Hospitality, LLC
Location: Chattanooga
Posted on: September 13, 2019

Job Description:

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but were not about numberswere about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So were constantly looking for individuals who work well together for a unified purpose. For our leadership, were looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what youre all about, consider joining our Team. We are currently looking for an seasoned Corporate Group Sales Manager for The Chattanoogan Hotel in Chattanooga, TN. The right individual will be a self starter with a strong attention to detail and the ability to get the job done. The Corporate Group Sales Manager will provide strategic sales and revenue direction for the purpose of driving TOP LINE REVENUE and GROWING MARKET SHARE for The Chattanoogan Hotel. JOB SUMMARY Responsible for proactively soliciting and managing group/catering related opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company. CORE RESPONSIBILITIES Understanding Market Opportunities & Driving Revenue Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterparts, Event Manager or Sales Coordinator to effectively manage the business opportunity. Responds to incoming group opportunities for the property as assigned by market segment. Identifies, qualifies and solicits new group business to achieve personal and propertys revenue goals. Focuses efforts on group accounts with significant potential sales revenue. Develops effective group sales plans and actions. Maximizes revenue by upselling. Understands the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. Develops relationships within community to strengthen and expand customer base for group sales opportunities. Supports the hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Provides excellent customer service in order to grow share of the account. Executes Customer Service Standards and property standards. Executes and supports the business Customer Service Standards and propertys Brand Standards. Participates in and practices daily service basics of the brand. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and insuring their satisfaction before and during their program/event. Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property. Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships Works collaboratively with off-property sales channels (e.g. Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative. Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff. Additional Responsibilities

  • Utilizes intranet for resources and information
  • Conducts site inspections
  • Off-site Sales Calls Weekly
  • Update all sales activities (Sales Appointments, Site Visits, Prospecting Calls, Client Events) in Delphi daily REQUIRED SKILLS AND ABILITIES
    • Minimum of 2 - 3 years hotel sales experience in the Corporate Group Market.
    • Hilton experience a plus
    • Ability to fully Qualify Accounts, Identify the Decision Maker and Advance the Sale
    • Strong oral and written communication skills combined with computer, presentation and negotiation skills.
    • Ability to understand and analyze STAR Data
    • Excellent time-management skills
    • Strong decision-making capabilities and strategizing skills.
    • Demonstrates creativity in finding solutions to problems.
    • Finds the win-win when resolving conflicts.
    • Remains calm and acts appropriately when faced with hectic or tense situations.
    • Understanding of various market conditions and influencers.

Keywords: Ascent Hospitality, LLC, Chattanooga , Corporate Group Sales Manager, Executive , Chattanooga, Tennessee

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