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Account Manager

Company: TransCard
Location: Chattanooga
Posted on: August 14, 2019

Job Description:

TransCard Account Manager At TransCard, we believe payments should be personalized for recipients and stress-free for businesses. Everyone receiving payments should have the power to decide how they accept their funds and every company should work with a platform that's up to date with the latest regulations and compliance requirements. Every financial institution, business, and gig economy leader should have the products and platforms to make payments easy for their vendors, customers, and employees. TransCard revolves on these tenets, embracing emerging technology and re-defining payment solutions for the entire industry. Our SaaS funds disbursement and management platform is the only platform to focus on consumer choice, empowering payees to choose how they receive funds. The platform is examined by the FFIEC and is fully compliant with escheatment and PCI regulations, relieving compliance pressure from payers. Who We Are: TransCard is a fintech company that specializes in providing innovative cloud-based payment solutions to financial institutions, corporations and governments throughout the U.S. Its funds disbursement and management platform take the regulatory, time and cost burdens off payers, while providing payees secure, self-service options for receiving their money. TransCard boasts an executive leadership team with more than a century of combined experience in financial product development, intelligent database architecture design, regulatory navigation, analysis and revenue growth. Founded in 2005 to initially serve fuel payment networks with prepaid card options, the company has now transitioned into an innovative SaaS solution that meets the robust needs of clients in a breadth of industries including financial, property management, hospitality, payroll, insurance and corporate disbursements. Through its proprietary platform, Paynuver; clients can easily create secure cards and/or online payment accounts that disburses funds to any payee in a streamlined, compliant manner, ultimately saving time and cost. By simplifying the payment process and all it encompasses; TransCard places more ownership in the hands of the fund recipient. Through a unique email link, the individual receiving the payment can login to TransCard's platform, safely and quickly, and choose to receive their funds from a variety of options; including ACH, card, cash, check, direct deposit, virtual account or some combination thereof. Position Details and Benefits: As a TransCard Account Manager, your responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and decision makers. Not only will you be the liaison between clients and cross-functional internal teams, ensuring the timely and successful delivery of our solutions according to client needs; you will be charged with managing and developing client accounts and maintaining favorable relationships with clients. The ability to collaborate with our sales team to help achieve company goals, while keeping our clients satisfied and engaged with our products and services long-term, is a key component of this position. This position is full time, Monday through Friday, with occasional extended hours as needed. The applicant must have previous experience in Account/Implementation Management or Customer/Client Service skills, technical and problem-solving skills, a professional image and an acute attention to detail. While a College Degree is preferred; it is not required if the applicant has applicable experience within the Payments Industry or Account Management field. Compensation will be salaried and will be based on the qualifications of applicant. TransCard offers full benefits at the start of your employment. You will be expected to work primarily at the Chattanooga Corporate office, but some travel for client and vendor meetings may be required. Key Duties: As a TransCard Account Manager your primary role will be operating as the lead point of contact for any and all matters specific to your accounts. This includes implementing client accounts, building and maintaining strong, long-lasting customer relationships and developing new business from existing clients while actively seeking new sales opportunities. Day to Day duties include, but aren't limited to the following: Be the primary point of contact and build long-term relationships with clientsResponsible for working with the Sales team to onboard and integrate new clients, while developing existing client relationshipsEnsure the timely and successful delivery of our solutions according to client needs and objectives Educate and train clients on best practices for all supported servicesIdentify and analyze issues that impact clients; work with internal teams to develop improvement plans to address chronic client issuesStay current with payment industry and client trends and maintain a strong knowledge of TransCard products and servicesTake ownership & accountability for the resolution of operational support issuesHelp clients through email, phone, online presentations, screen-share and in person meetings Requirements: Proven account management or other relevant experienceExperience in delivering client-focused solutions based on customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailSuperb proficiency with troubleshooting and resolving complex issuesAbility to set priorities and manage customer expectations both internally and externallyExpert at Microsoft Office Suite, NetSuite and help desk support softwareThe ability to work as part of a team and independentlyStrong verbal, written and presentation skills

Keywords: TransCard, Chattanooga , Account Manager, Executive , Chattanooga, Tennessee

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