Agent Experience Manager

Company: Compass
Location: Atlanta
Posted on: May 5, 2025

Job Description:

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to managing the office, understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.Please note: this role is 100% in-office in our offices located in Atlanta (Buckhead)At Compass You Will:

• Be present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings
• Provide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Serve as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
• Partner with the National Onboarding team on strategy and logistics for welcoming new customers to Compass
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing changeWhat We're Looking For:
  • 2-3 years of experience in customer service, hospitality, or operations
  • Passion for supporting and serving agents trying to grow their businesses
  • The ability to establish credibility with key agent decision-makers and influencers
  • Great listening skills, connects well with others, and is empathetic of the customer's pain points
  • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
  • Skilled communicator with great interpersonal skills, ability to build and manage relationships
  • Meticulous attention to detail, highly organized
  • Strong creative writing skills and eye for design
  • Ability to work autonomously and possesses a strong bias towards action
  • Ability to work in the office during standard operating hours
  • Ability to lift up to 25 lbsPerks that You Need to Know About:Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.As an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to managing the office, understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience.Please note: this role is 100% in-office in our offices located in Atlanta (Buckhead)At Compass You Will:
    • Be present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings
    • Provide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests
    • Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
    • Serve as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
    • Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
    • Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions
    • Partner with the National Onboarding team on strategy and logistics for welcoming new customers to Compass
    • Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent
    • Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity
    • Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing changeWhat We're Looking For:
      • 2-3 years of experience in customer service, hospitality, or operations
      • Passion for supporting and serving agents trying to grow their businesses
      • The ability to establish credibility with key agent decision-makers and influencers
      • Great listening skills, connects well with others, and is empathetic of the customer's pain points
      • A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
      • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
      • Skilled communicator with great interpersonal skills, ability to build and manage relationships
      • Meticulous attention to detail, highly organized
      • Strong creative writing skills and eye for design
      • Ability to work autonomously and possesses a strong bias towards action
      • Ability to work in the office during standard operating hours
      • Ability to lift up to 25 lbsPerks that You Need to Know About:Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.Do your best work, be your authentic self.At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.Accepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfLinkedIn ProfileWebsiteHow did you hear about this job? *What is your preferred name? *Are you legally authorized to work in the United States for Compass? * Select...Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Compass in the United States? * Select...If yes, what kind of sponsorship will you require? * Select...Are you currently employed by PwC? * Select...If yes, please provide dates of employment. *Have you ever been employed by PwC? * Select...If yes, have you ever worked on the audit of Compass?Are you subject to any non-solicit restrictions? * Select...Are you subject to any non-compete restrictions? * Select...What are your compensation expectations for this role?What is your highest level of degree attained? * Select...What is your desired start date (i.e. two weeks notice)? *While not required for most corporate staff positions, do you have prior brokerage experience? * Select...If yes, how many years? *Less than 1 year1-2 years3+ yearsN/AIf yes, in what role? * Select...Are you currently engaged in any additional employment or business activities that could create a conflict of interest and divide your loyalty between Compass and your personal interests (e.g., board of director service, outside employment or contracting, investments with suppliers, business partners, or competitors, etc.)? * Select...If yes, do you plan to continue to engage in these activities if hired by Compass? Depending on the activity, clearance may be required. Select...Are you currently a Licensed Real Estate Salesperson? * Select...If you are a Licensed Real Estate Salesperson, where do you hang your license?Do you have any personal or familial relationships with a current Compass employee or Compass agent? If yes, please provide the full name of the individual. *Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.As set forth in Compass's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Select...Voluntary Self-Identification of DisabilityForm CC-305Page 1 of 1OMB Control Number 1250-0005Expires 04/30/2026Voluntary Self-Identification of DisabilityForm CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026
        Why are you being asked to complete this form?We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp .How do you know if you have a disability?A disability is a condition that substantially limits one or more of your "major life activities." If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
        • Alcohol or other substance use disorder (not currently using drugs illegally)
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
        • Blind or low vision
        • Cancer (past or present)
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or serious difficulty hearing
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        • Nervous system condition, for example, migraine headaches, Parkinson's disease, multiple sclerosis (MS)
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Keywords: Compass, Chattanooga , Agent Experience Manager, Executive , Atlanta, Tennessee