Service Manager

Company: North Georgia Ford - Blue Ridge
Location: Mineral Bluff
Posted on: March 19, 2023

Job Description:

7525 E. Appalachian Hwy., Mineral Bluff, GA 30559AUTOMOTIVE SERVICE MANAGER

Competitive Pay Plan + Great Benefits Performance BonusesService Department Experience RequiredNorth Georgia Ford is located in the heart of the North Georgia Mountains! We need to hire a 'Hands-On' Service Manager to run a High-Volume Service Department while controlling costs, maintaining good employee relationships, obtaining sales and profit objectives, and building a loyal clientele. The ideal candidate will be a team-builder, team-player, and customer-focused, organized, and highly motivated.We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and community. We value our employees and invest in their success. We offer:

• Generous pay plan!
• Medical, Dental, Vision, and Life insurance
• Paid vacation, sick leave, holidays and time off
• Full-time position
• Career advancement opportunities Responsibilities - Service Manager:
  • Oversee the Service Department, Technicians, Service Advisors, Service Call Center, Valet, Detailers, and Service Lane
  • Forecast goals and objectives for the department and strive to meet them
  • Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs
  • Work with Shop Foreman to ensure customers vehicles are serviced properly and in a timely manner
  • Attend Manager meetings and conduct Service Department meetings
  • Must be results- driven, highly energized, and a customer service-oriented leader
  • Must have a passion for taking care of customers
  • Handle and resolve customer complaints
  • Motivate, train, develop, and reward employees
  • Will communicate with customers about maintenance and service work needed efficiently Qualifications/Requirements - Service Manager:
    • Previous experience as dealership Service Department Manager required
    • Knowledge of dealership warranty process and policies; dealership financial statements; principles and processes for providing customer service
    • Experience with automotive software, DMS, Xtime, etc. is a must as our process is completely digital
    • The ability to identify causes of operating errors and the knowledge to create and implement corrective actions
    • The ability to use good judgment in challenging situations
    • A professional demeanor when interacting with customers
    • Must have a valid driver's license and have and maintain an acceptable, safe driving record.
    • Resume must be uploaded, and online assessment completed for immediate consideration.
    • Must be authorized to work in the U.S. without sponsorship and be a current resident.
    • Must pass pre-employment testing to include background checks, MVR, and drug screen. We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: North Georgia Ford - Blue Ridge, Chattanooga , Service Manager, Executive , Mineral Bluff, Tennessee